Sprint Wireless Customer Service

Phone Number & Contact Info

Sprint Wireless's Best Phone Number

800-369-5400
Toll-free·Calls Customer Service·Most popular Sprint Wireless number
Q:

How do I talk to a live human at Sprint Wireless?

A:Press 1 for customer service, press 2 to set up new service, and press 3 to activate a new device
Q:

Does Sprint Wireless offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Thursday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

Sprint Wireless Customer Phone Numbers

Technical Support

888-211-4727
Toll-free · Mon-Fri 9am-5pm CST · Either Enter your T-Mobile number or Say "I don't have one", then Say "why you are calling". · Say or enter the 10-digit number you are calling about.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sprint Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for customer service, press 2 to set up new service, and press 3 to activate a new device

What are the hours and when should I call?

Sprint Wireless operates the call center for this 800-369-5400 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 349 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sprint Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sprint Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sprint Wireless is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 349 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Sprint Wireless

In summation, the best day to call Sprint Wireless is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sprint Wireless staffs the call center well on Thursday.

Why Customers Call Sprint Wireless

If you have time to do a bit of reading before you call Sprint Wireless, we recommend you read over some of our problem-specific articles.

What network does Sprint Wireless use?

Sprint Wireless operates on its own network infrastructure known as the Sprint Network. As one of the major telecommunications providers in the United States, Sprint provides wireless services using CDMA (Code Division Multiple Access) technology. This network enables Sprint to offer voice, messaging, and data services to its customers across the country. Moreover, Sprint has been working on expanding and enhancing its network coverage through various initiatives such as deploying new cell sites, implementing advanced technology, and participating in network collaborations. This effort ensures that Sprint customers can enjoy reliable and wide-ranging wireless connectivity, allowing them to stay connected and enjoy seamless communication and internet access on their Sprint compatible devices.

What are the available Sprint Wireless plans and their features?

Sprint Wireless offers a variety of plans tailored to cater to different customer needs. The plans primarily consist of unlimited data, talk, and text, ensuring a seamless communication experience. The basic plan, called Unlimited Basic, provides unlimited data, DVD-quality video streaming, and a mobile hotspot. For those who require HD video streaming and international perks, the Unlimited Plus plan is an ideal choice. Additionally, customers can avail themselves of the Unlimited Premium plan, which offers premium features like Amazon Prime, Hulu, Tidal, and 100GB LTE mobile hotspot. These plans also include nationwide coverage, unlimited 5G access, and no annual service contracts. Sprint's comprehensive range of plans ensures that users can choose the one that best suits their requirements while enjoying the benefits of a reliable wireless network.

Does Sprint Wireless offer international roaming services?

Yes, Sprint Wireless does provide international roaming services. With Sprint Global Roaming, customers can stay connected while traveling abroad. This service allows users to make calls, send text messages, and access data in over 200 countries. Sprint offers different international roaming options, including Global Roaming Plus and International Connect Plus. Global Roaming Plus provides unlimited data at 2G speeds, unlimited texting, and calls for $5 per day in eligible countries. International Connect Plus allows for discounted calling and texting rates for $15 per month. Sprint's roaming services ensure that customers can stay in touch and access their data while traveling internationally without the hassle of switching to local networks or purchasing new SIM cards.

Top Sprint Wireless customer service problems

Click the link above to get answers to just about any Sprint Wireless customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Sprint Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sprint Wireless agent. This phone number is Sprint Wireless's best phone number because 2,094 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-369-5400 include and other customer service issues. Rather than trying to call Sprint Wireless first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sprint Wireless has 2 phone numbers. It's not always clear what is the best way to talk to Sprint Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sprint Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sprint Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare Sprint Wireless Customer Service

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