Southwest Airlines Phone Number

Call Southwest Airlines customer service faster with GetHuman

  • Calls Southwest Airlines's Customer Service department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:15am
  • Popular issues for this call center: Change Booking, Question About A Booking, Flight Inquiry, Special Request, and Refund a Charge.
  • Reach a live Southwest Airlines agent: Say, "Something else" at the first menu and again at the second menu.
  • What you hear when you call: Which best describes why you are calling? Please say "Rapid Rewards" or press 1. Make a new reservation or press 2. Change an existing reservation or press 3. Flight status or press 4. Or calling for another reason, press 5

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Southwest Airlines. You'd like to speak with a customer service representative. Is that correct? I didn't get that. If you'd like to speak with a customer service representative, say yes. Or press one. Otherwise, say no or press two. I didn't get that."
Excerpt from a call with Southwest Airlines
Thursday, January 18, 2024 4:26 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Southwest Airlines. Which best describes why you're calling? You can say Rapid Rewards, a new reservation, change an existing reservation, flight status, or say, it's something else."
Excerpt from a call with Southwest Airlines
Tuesday, January 2, 2024 1:08 PM
They may ask you to say or enter information
"You can say Rapid Rewards, a new reservation, change in existing reservation, flight status, or say it's you're calling about an existing reservation."
Excerpt from a call with Southwest Airlines
Sunday, January 7, 2024 8:54 PM
The first phone menu
"Thank you for calling Southwest Airlines Which best describes why you're calling? You can say Rapid Rewards, a new reservation, change an existing reservation, flight status, or say it's something else.
I didn't catch that. Please say Rapid Rewards or press one, a new reservation or press two, Change an existing reservation or press three.
Flight status information or press four."
Excerpt from a call with Southwest Airlines
Monday, March 25, 2024 2:43 AM

Calling Southwest Airlines Customer Care at 800-435-9792

Mar 25, 2024

Calling this phone number appears to be hit or miss, as I ran into problems when calling Southwest Airlines. Initially, this was a good experience, as I had no problem either getting connected to Southwest or getting to the automated system. I found it very easy to find a selection from Southwest's vast menu of options, and I had no issue getting the system to send me to a representative when needed.

Among the choices available in the automated system are booking a flight, checking your Rapid Rewards account balance, changing an existing reservation and checking a gift card's balance. If you don't like the options that are presented, you can tell the system that it's something else and get new options.

However, I ran into problems when I asked to speak to a representative. Initially, this had no issues, as I was placed on hold and told that someone would be right with me. I was also told that I could book a flight by going through Southwest Airlines' website, where it would be faster. After two loops through the messages, I heard a dial tone play and thought I was going to be taken to a representative.

However, nobody was on the other end when I was supposedly connected. I waited for someone to actually answer, but I only heard silence on the other end. I waited another minute for someone to answer, but nobody ever responded before I hung up.

Upon checking, this is the main number for Southwest and it's supposed to be openĀ 24 hours a day, so that shouldn't have been an issue. This call appears to have run into technical difficulties. Based on that, I'd still use the number because the automated system works well, but I'd prep for potential issues with a response.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Southwest Airlines Customer Phone Number 800-435-9792 - Stats

Phone number to dial800-435-9792
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Average wait33 minutes
Current wait39 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook, twitter
Quality of communication81%
Quality of help80%
Customer votes4,608
Information last updatedSun Mar 24 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Southwest Airlines's Best Toll-Free/800 Customer Phone Number

This is Southwest Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southwest Airlines agent. This phone number is Southwest Airlines's Best Phone Number because 162,408 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-435-9792 include Change Booking, Question About A Booking, Flight Inquiry, Special Request, Refund a Charge and other customer service issues. The Southwest Airlines call center that you call into has employees from Texas and is open 24 hours, 7 days according to customers. In total, Southwest Airlines has 3 phone numbers. It's not always clear what is the best way to talk to Southwest Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Southwest Airlines?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Southwest Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with Southwest Airlines, including their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Southwest Airlines Customer Service page for more information.
Southwest Airlines Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!