Sony Customer Service Phone Number

877-244-9959
Hold time now: 23 mins (avg 14)
Best time to call: 10:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to human
This is not the most popular Sony phone number (it's ranked #5). Most customers call 800-430-4433 for support: Click here for best option

Other customers got on the phone recently because:

Accidentally bought Star Wars Battlefront * Celebration Upgrade Edition *addon* instea...
I see changes of **.**. I do not know for how long. But I do not havea Playstation nor...
Changed my psn password and need my *sv verification code. I do not have access to my o...
Hello my account has been hacked. The email for the account was *****@***.com and the p...
My epic account purchases are gone
I purchased a * month card from dollar general and can’t see the code on the back
I was playing the crew * and it kicked me out and told me to buy the full version altho...
My account got banned cuz my brother was saying stuff and he was on my account so it go...
Hi, my name is Paul. I signed out from my PSN account and Logging in back into my PSN a...
My PlayStation account was hacked and someone spent over $*** using my debit card (whos...
Can not get *SV codes on my phone
I am trying to search my purchase history and see if I did*didn’t purchase sims snowy escape
My PlayStation account was hacked and someone spent over $*** buying video games on my...
Went to gamestop got an playstation plus card enter the number it went through just sti...

Help me with my issue

Sony Customer Service Phone Number 877-244-9959 - Info & Statistics

Phone number to dial877-244-9959
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-8pm EST
Best time to dial10:15am
Navigate phone maze to a humanDirect to human
Average wait14
Current wait23
Rank (among phone numbers)5
Rank (overall)6
Alternate methodsphone or web
Quality of communication83%
Quality of help82%
Customer votes5,658
Best phone number800-430-4433
Information last updatedMon Jan 18 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Sony's 877-244-9959 Customer Service Number

This Sony phone number is ranked #5 out of 5 because 43,722 Sony customers tried our tools and information and gave us feedback after they called. The reason customers call 877-244-9959 is to reach the Sony Customer Service department for problems like Password Reset, Device Support, Banned Account, Warranty Claim/Repairs, Technical Support. As far as we can tell, Sony has call center locations in India or Philippines and you can call during their open hours Mon-Fri 9am-8pm EST. Sony has 5 phone numbers and 6 different ways to get customer help. We've compiled information about 877-244-9959 and ways to call or contact Sony with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Sony

Calling Sony at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Sony Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Sony's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Sony in General

While 877-244-9959 is Sony's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-430-4433 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Sony help by calling them, is that other customers give their customer support at this number a 83% score for their communication skills and a 82% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Sony Contact Info

Help from a Live Expert

We've partnered with a West Coast-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert who can help you now.
Chat with a Technician

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!