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Skullcandy Customer Service

Phone Number & Contact Info

Skullcandy's Best Phone Number

888-697-5855
Toll-free·Calls Customer Service·Most popular Skullcandy number
Q:

How do I talk to a live human at Skullcandy?

A:Just wait on the line for the next agent.
Q:

Does Skullcandy offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:00am-6pm MST. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Skullcandy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line for the next agent.
Here is how our research team describes the way the Skullcandy phone system greets you: Please hold for the next available agent.
Below are some clips we've found from Skullcandy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Skullcandy. For faster service, please visit info dot skullcandy dot com for warranty, order status, or product troubleshooting information. Again, that's info dot skull candy dot com. Please wait for the next available agent. This call may be recorded for quality and training purposes. For order status and tracking information, press one. For warranty information, press two. For all other inquiries, press three. After you place your order, please allow allow four to five business days for our warehouse to ship your order. Once your order ships, you'll receive an email with a tracking number. You can check the status of your order by visiting info dot skull candy dot com and click on order status."
Excerpt from a call with Skullcandy
Thursday, February 29, 2024 4:48 PM

The first phone menu

"Thank you for calling Skullcandy. For faster service, please visit info dot skullcandy dot com for warranty, order status, or product troubleshooting. Information. Again, that's info dot skull candy dot com. Please wait for the next available agent. This call may be recorded for quality and training purposes.
For order status and tracking information, press one.
For warranty information, press two.
For all other inquiries, press three."
Excerpt from a call with Skullcandy
Friday, May 17, 2024 3:13 PM

What are the hours and when should I call?

Skullcandy operates the call center for this 888-697-5855 phone number Mon-Fri 8:00am-6pm MT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 153 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Skullcandy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Skullcandy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Skullcandy is Friday. The most busy day to call is Thursday, which averages 52% more phone calls by comparison. Again, this is based on a sample of 153 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Skullcandy

In summation, the best day to call Skullcandy is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Skullcandy staffs the call center well on Friday.

Why Customers Call Skullcandy

If you have time to do a bit of reading before you call Skullcandy, we recommend you read over some of our problem-specific articles.

What is Skullcandy known for?

Skullcandy is renowned for its expertise in creating high-quality audio products, specifically headphones and earbuds. With a fusion of style and performance, Skullcandy has earned a reputation for delivering innovative audio solutions that enhance the consumer's listening experience. Known for their distinctive and edgy designs, Skullcandy has become a symbol of personal expression and individuality, appealing to a diverse range of music enthusiasts. The company's commitment to providing immersive sound, exceptional durability, and convenient features has garnered loyal customers worldwide. Skullcandy's dedication to pushing boundaries in audio technology has solidified its position as a leader in the industry, making it the go-to brand for those seeking superior sound and a statement-making aesthetic.

What is the warranty on Skullcandy products?

Skullcandy offers a limited manufacturer's warranty on all of their products. The duration of the warranty varies depending on the type of product. For headphones and earbuds, Skullcandy provides a 2-year warranty, while for speakers and other audio accessories, the warranty period is 1 year. The warranty covers defects in materials or workmanship under normal usage conditions. However, it does not cover damages caused by accidents, misuse, or unauthorized modifications. In case of a warranty claim, Skullcandy will either repair or replace the defective product, at their discretion. To avail the warranty, customers need to provide proof of purchase and contact Skullcandy's customer service. It is important to note that the warranty is only valid for the original purchaser and is not transferable.

Are Skullcandy headphones sweat-resistant or waterproof?

Skullcandy headphones are designed to be sweat-resistant, providing a reliable audio experience during workouts or other activities that might cause perspiration. While they can withstand a certain level of moisture, it is important to note that Skullcandy headphones are not waterproof. This means they are not intended for use while swimming or submerged in water. The sweat-resistant design ensures their durability even during intense workouts, while still offering excellent audio quality. For those seeking waterproof headphones, Skullcandy provides various alternatives such as their Indy Fuel or Method Active models, specifically designed to withstand water immersion. It is advisable to review the product specifications or contact Skullcandy directly for more detailed information on the specific model you are interested in.

Top Skullcandy customer service problems

Click the link above to get answers to just about any Skullcandy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Skullcandy, and their purpose. Are any of these similar to the reason you are trying to call?
Troubleshooting headphone charging: "I did all that numerous times, I've cleaned the thing, but they just simply won't charge."
- From a call lasting 16m , May 17, 2024 3:13 PM
Purpose unclear: ""
- From a call lasting 2m 23s , Apr 25, 2024 6:53 PM
Malfunctioning earbuds: "I purchased Skullcandy earbuds on Amazon, but they stopped working and won't charge."
- From a call lasting 4m 26s , Mar 29, 2024 3:03 PM
Seeking customer care number: "Please provide customer care number of India."
- From a call lasting 12m 31s , Feb 29, 2024 4:48 PM

More Skullcandy Customer Service Contacts

There are of course other ways to contact Skullcandy customer service besides the phone. Below we list the best ones, by medium.

Skullcandy Customer Service Live Chat

contact.skullcandy.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Skullcandy provides this option.

Skullcandy Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Skullcandy will reply our your email.

Skullcandy Customer Help Desk / Web Support

contact.skullcandy.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Skullcandy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Skullcandy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Skullcandy agent. This phone number is Skullcandy's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-697-5855 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Skullcandy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Skullcandy has 1 phone number. It's not always clear what is the best way to talk to Skullcandy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Skullcandy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Skullcandy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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