Skullcandy Customer Service Issues

Reference #W-[redacted]5: I purchased SESH ANC earbuds at Heathrow Airport for £49.99. Unfortunately, upon opening them in Canada, I discovered one earbud was not working. I returned them to the warranty department in Reading upon my return to the UK. I received an email stating the earbuds are no longer available, despite being listed on your UK website, and was offered a $50 voucher. Regrettably, this voucher isn't usable in the UK. I kindly request a replacement of the SESH ANC earbuds or a refund for the stated amount. Thank you. Regards, P. Dawson.

I am experiencing an issue with my left Skull IQ Grind earbud. One morning, I attempted to use only the right earbud, but upon reinserting the left one later, I found that it was no longer transmitting audio. Despite trying various troubleshooting steps such as adjusting the volume, using commands, resetting, syncing, unpairing, repairing, and cleaning the earbuds and the case, the left earbud still does not work. I have researched potential solutions without success. Any advice on how to resolve this problem would be greatly appreciated.

I am seeking assistance with my Sesh ANC earbuds that were functional for around five days before only producing sound from the right earbud. Despite attempting the suggested troubleshooting steps without success, I am left disappointed by this Christmas gift. I have been unable to find the necessary support to address this issue and am eager to have it resolved. As someone who values excellent customer service due to my own professional background in the field, I understand the importance of treating individuals with respect and care. I believe in the significance of fostering positive relationships with others, regardless of the circumstances. Hence, I kindly request that my situation is handled with the same level of attention and dedication I provide to my customers. I am simply looking to fix my Sesh ANC earbuds to continue enjoying my music, audiobooks, and videos. Your assistance in resolving this matter would be greatly appreciated. Thank you for your understanding. Jeff R.

I received a pair of Venue wireless over-ear headphones as a birthday gift a few years ago. Unfortunately, the earphone pads and the padding on the top of the headband are deteriorating, with the paint material peeling and shedding onto me. While I've found replacement parts for the ear pads, I'm struggling to find replacements for the headpad. The headphones work perfectly and sound great, but they look worn out due to this issue. I wish to replace these parts to restore their appearance. Can you assist me with this? Additionally, I'm curious if there are different colors available for the replacement parts. Thank you for your support. These headphones have exceeded my expectations over the past 5+ years of daily use. Some wear and tear is inevitable, but I adore them and believe a simple padding replacement will make them look nearly new. Much appreciation to the Skullcandy team for enhancing my daily life with these headphones. :)

Hello, I own a pair of Skullcandy Dime earbuds, but the ear tips that came with them are too big for my ears. Unfortunately, I don't have any spare tips from the box. I have extensively searched in both physical and online stores for smaller ear tips, but I couldn't find any that fit properly. The online tips I bought also didn't work because they didn't fit in the charging case. I'm looking for small and medium-sized ear tips and would be willing to return the current large ones in exchange. Thank you.

I received my Skullcandy Crusher Evo headphones a week ago. Unfortunately, I encountered an issue where they do not connect when I try to pair them. I followed the reset process by holding down the volume up and down buttons simultaneously until I heard the audio cue, but the problem persists. The headphones are recognized in my Bluetooth settings as "Mekhi's Bass Cannons," the name I assigned to them when I initially set them up. Despite this, they are not connecting even after multiple attempts.

I would like to update the color of my product to dark grey/blue. My order number is #[redacted]8, totaling INR1887.17. Thank you for choosing Skullcandy. The order is currently being processed. Tracking information will be available within 24 hours on weekdays and after weekends on Mondays. Your order will be delivered as soon as possible. Thank you for your patience. You can track your shipment by using the button provided.