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Skullcandy Customer FAQ

Top Answers & How-to Guides

What is Skullcandy's Phone Number?

The question we are asked most often is about how to talk to Skullcandy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Skullcandy customer service, get an answer now.

Recent Skullcandy Customer Questions

My right earbud wont turn on or connect

If your right Skullcandy earbud is not turning on or connecting, there could be a number of causes. Here are a few options you can try to revive it: 1. Reset your earbuds: Remove all Skullcandy devices from your phone's list of paired Bluetooth devices, turn your earbuds off, and wait some time before turning them back on and re-pairing. 2. Recharge your earbud: It could be that the battery is dead. Place the earbud in the charging case and ensure the case is charged as well. 3. Check for physical damage: Sometimes the device could have physical damage that prevents it from working properly. If none of these steps work, it might be a hardware issue that needs professional attention.
Asked Mar 30, 2024 12:31 PM

Help me with my Skullcandy customer service issue

Product Information

What is Skullcandy known for?

Skullcandy is known for its innovative audio products, especially headphones and earbuds, emphasizing quality sound and unique...

Are Skullcandy headphones sweat-resistant or waterproof?

Skullcandy headphones have varying levels of sweat and water resistance based on the model. Active-use headphones often feature...

What types of warranties does Skullcandy offer?

Skullcandy offers various warranties, including a limited warranty typically lasting one year for defects in materials and...

Compatibility and Usage

Can I connect my Skullcandy headphones to multiple devices at once?

Skullcandy headphones generally do not support connections to multiple devices concurrently. Most models allow pairing with...

Can I use my Skullcandy headphones with a gaming console?

Many Skullcandy headphones are compatible with gaming consoles like PlayStation and Xbox, depending on the model. Wired...

Can I use my Skullcandy headphones while exercising?

Skullcandy headphones can be suitable for exercise due to their versatile design, often featuring sweat and water resistance, a...

Warranty and Returns

What is the warranty on Skullcandy products?

Skullcandy generally provides a limited warranty on their products, covering material and workmanship defects for one to two...

Does Skullcandy offer a return policy?

Skullcandy does have a return policy allowing returns within thirty days of purchase for products in original condition, but...

Maintenance and Support

Where can I find replacement ear tips for my Skullcandy earbuds?

For replacement ear tips for Skullcandy earbuds, the official website is a reliable starting point, as it offers parts tailored...

How do I pair my Skullcandy headphones with my device?

To pair Skullcandy headphones with your device, ensure they are charged and powered on, then activate Bluetooth on your device....

How can I clean my Skullcandy headphones or earbuds?

To clean Skullcandy headphones or earbuds, first disconnect them from devices. For earbuds, remove and wash the silicone or...

Where can I find firmware updates for my Skullcandy headphones?

To find firmware updates for Skullcandy headphones, visiting the official Skullcandy website is recommended. Users can check...
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