Skullcandy Customer Service Issues

Hello, I am a loyal fan of Skullcandy products, Daniel M. Recently, I encountered a disturbing situation when I unboxed my new Skullcandy Xtfree In-ear Sport Bluetooth Wireless Earbuds Headphones. I was shocked to find what appeared to be a dead roach or a large bug inside the package along with the earbuds. This experience has left me very dissatisfied, and I am unsure of how to proceed. Any assistance you can provide in resolving this issue would be greatly appreciated. Thank you.

I placed an order for Set In-Ear Sport Earbuds (S2MEY-L671) on the Skullcandy website with Order #[redacted]8. The order was shipped on 11/06/[redacted] at 11:35 P.M. through UPS with Tracking ID 1Z21860R[redacted]. Unfortunately, the package was not delivered and was returned to Skullcandy on 11/13/[redacted] at 2:53 P.M. This happened because the address I provided had moved without my knowledge. I have since discovered the correct address and informed Skullcandy via email at [redacted], requesting a reshipment. Despite sending multiple follow-up emails and reaching out on their Twitter page, I have not received any response from them. I simply want the earbuds to be sent to the correct address or a refund if that is not feasible. I have always respected Skullcandy, but the lack of response and customer service in this situation is disappointing.

I purchased Skullcandy earphones at Ria Communication, shop number 63, Sector 46, Gurgaon, [redacted]5, [redacted]. Unfortunately, after 6 months, one side stopped working. The warranty being 2 years, I visited the shop for an exchange. The shopkeeper noted that it might take 10-15 days and collected my bill copy. However, upon returning after 10 days, he claimed not to have received the replacement from the company. This has been my first experience with Skullcandy, and I am left questioning the point of a warranty if it takes 15 days for an exchange. It is disheartening as Skullcandy is known for its brand value. This encounter has not been pleasant, contrasting with my previous satisfactory experience with Philips earphones that lasted nearly 2 years.

Dear GetHuman Team, I am reaching out about my Skullcandy Crusher Wireless headphones that came apart just 5 months after purchase. I followed the instructions in the email I received from [redacted] and mailed them to the address in Germany. The DHL tracking system confirms the headphones reached: Spedition Klaus Meier GmbH c/o Skullcandy Herr Schilli Bellinostrasse 15 Rottenburg am Neckar [redacted] Germany Return Number #[redacted] Despite waiting for 3 weeks without any confirmation, I contacted Skullcandy support to be told a customer service representative would get in touch within 2 business days, which has not happened. It has now been an additional 9 days (6 business days) with no response. I am hopeful that you can assist me with this matter. Best regards from Germany, Leon

I am looking to return the headphones I purchased in order number [redacted]9 as they do not perform as expected. They have syncing issues, cut out frequently while in use, and are unreliable. I have reached out to Skullcandy via email on 9/27 and 10/1 but have not received a response. I even called on 10/3 and was on hold for 30 minutes with no answer. If I do not hear back soon, I plan to contact the Better Business Bureau and my credit card company for a refund. I would appreciate guidance on how to properly return these headphones for a refund. Thank you for your assistance, H. L.

Hello, I am facing an issue with a new headset that I purchased from Croma Stores in India. One side of the headset support is broken despite minimal usage. I spent Rs.13,[redacted] on it and I am seeking assistance to have the support points replaced or repaired. I bought the headset about a year ago at Croma Stores. I am currently located in Gurgaon and would appreciate guidance on where and whom to approach for help. My contact numbers in Gurgaon, India are [redacted] and [redacted]. Thank you, Kamaraj

Hello, I recently purchased a new headset from Croma Stores in India and I am experiencing an issue with one side of the headset support being broken despite minimal use. I bought the headset for Rs. 13,[redacted] a year ago at Croma Stores. I am currently located in Gurgaon and would appreciate assistance in getting the support points replaced or repaired. Could you please advise me on where and whom to contact for support? My contact numbers are [redacted] and [redacted] in Gurgaon, India. My name is Kamaraj. Thank you.

I purchased a pair of Strum earbuds from their Park City headquarters and have been pleased with their performance. Unfortunately, the casing around one of the earbuds, where the silicone piece attaches, has come loose. I initiated a warranty claim a month ago, but the responses have been consistently slow. Josh B from customer service asked me to cut the cord and send photos to speed up the process. I complied, but I have not received any responses from him in the past 2 weeks. This entire experience has been extremely inefficient. While I am satisfied with Skullcandy's products, I am disappointed with their poor customer service.

I placed an order for Siesh earphones on November 24th. Today is December 13th, and my order has not been shipped yet. The United States Postal Service appears to have lost my order because they are unable to provide any real-time status updates. I have filed a complaint and visited three USPS offices to check on the order, but no one seems to know its current status. I am frustrated with the service and would like more than just a refund – I have wasted a lot of time without receiving any helpful responses from USPS. I will be leaving for my hometown this Sunday and won't return until next month, so I ask for a prompt refund. This experience has made me decide not to order from Skullcandy or use USPS for packages in the future.

I purchased the "Ink'd Wireless Earbud- Gray/Mint" on May 20, [redacted], for Rs. [redacted] using my debit card. The order was confirmed, but unfortunately, after tracking it with the provided tracking number (D[redacted]8) through the DTDC provider, it shows as delivered to the wrong address. I have not yet received the order at the correct address I provided during purchase. Despite reaching out to scullcandy's customer support, I have not received any response. I would appreciate assistance in ensuring that my order is delivered promptly to the correct shipping/billing address.

The plastic rocker arm that supports the earpiece seems to be very fragile. I had to get a replacement for my Nesh3 BT wireless headset before because the housing is so delicate that it breaks easily. Although I enjoy the headset's quality, it's frustrating that it broke again, leaving my earpiece hanging. I haven't used it much and the poor housing quality is disappointing. I believe others must have experienced this issue too. My replacement is now broken, and even though it's out of warranty, I hope you can assist me with this problem. I paid a good price for a product with subpar housing quality, and I would appreciate your help in resolving this matter.

I have been a loyal customer of Skullcandy headphones since [redacted]-6. Over the years, I have purchased multiple pairs without ever utilizing the warranty, despite encountering issues. Recently, I bought seven pairs, with the most recent purchase being about six months ago. Unfortunately, two of the pairs have caused an allergic reaction in my ears, prompting me to seek documentation from my doctor. This reaction is a first for me after all these years. It is disheartening that the only brand I have trusted for over a decade is no longer suitable for me. I am unsure if there have been changes to the materials used in the earbuds, perhaps involving latex. My doctor recommended reaching out to address this potentially serious issue. I encourage others who may have experienced similar problems to report their concerns as well.

Hello Skullcandy Customer Support, I purchased the Crusher ANC on June 3, [redacted], and have been enjoying the sound quality. However, recently I noticed that the LED display, the Ambient Mode sensor, and the Sensory Bass slider are not functioning properly. I tried contacting Skullcandy but received no response. I have seen similar complaints on Google and Reddit, and I am hoping for a solution. If the issues cannot be fixed, I would like a replacement with either another Crusher ANC or the newer Crusher EVO model. I invested a significant amount, almost all my savings of $[redacted], in these headphones, making them very important to me. The problems have been disheartening. To summarize the problems: 1. LED display not working 2. Ambient sensor on left ear cup malfunctioning 3. Issues with Ambient Mode and Sensory Bass slider My order number is #[redacted], purchased on the Skullcandy website. I am located in Guwahati, Assam, India (ZIP [redacted]). I appreciate a prompt response. Thank you, PD

I own the Indy Evo earbuds. They worked well for most of the first day, but when I tried to use them last evening, they wouldn't pair with each other. Sometimes one earbud wouldn't turn on (flash blue) when I took it out of the case, and even when both were flashing, it wasn't at the same time. When I pair them to the phone individually, they each remember their own volume setting, forcing me to pause and unpause using the earbud with the volume control I need, which then switches the ear I'm hearing from. I'd appreciate a tangible solution instead of having to repeatedly watch the instructional video.

Hello, I purchased your Skullcandy INKD + BT - Red product from a seller on Amazon named iServe EU with order number [redacted]-[redacted]. Currently, the product has stopped working due to the battery not recharging. I have tried resetting it and testing it with three different chargers, but it still does not work. Could you please assist me in resolving this issue? Thank you, Fabrizio Zanella

I recently bought Skullcandy Sesh earbuds and they worked fine for two weeks. However, the left earbud suddenly stopped working without a low battery warning. I tried charging them, but only the right earbud seemed to respond. After some troubleshooting, I managed to get them to work briefly, but the problem persists. Despite my efforts to find a solution online, I couldn't locate any helpful instructions. Any suggestions would be greatly appreciated. Thank you, Walter.

Yesterday, I was enjoying music when the sound in my right earbud began to cut in and out. Shortly after, the sound completely disappeared without any indication of it being turned on. I purchased these earbuds from a third-party store just over a month ago, so I am unable to receive a replacement or refund. I don't want to believe that I wasted $45 on a faulty product, so I am hoping there is a solution to fix them.

I received my new Grind earbuds yesterday, but they are not connecting to Tile. This is the second pair in a row with this issue. I would appreciate assistance with setting up the Tile or a refund. I have had several warranty claims with the earbuds, making the process costly due to return shipping charges. I am starting to lose confidence in SkullCandy's quality, which used to be excellent. When setting up the Tile, I follow the instructions to take out the left bud and hold it near the phone. I press the multifunction button as directed, but it keeps timing out. The multifunction button is functioning properly for other tasks like music control.

I am experiencing difficulty connecting my new pair of Grind earbuds to Tile. I follow the instructions to take out the left earbud, hold it close to my device, and press the multifunction button quickly when prompted. However, I keep timing out without success each time I try. The multifunction button works fine for controlling the device otherwise. This is my second pair of Grind earbuds where Tile doesn't work, and it's the second warranty replacement in a row. Many of the Skullcandy earbuds I've owned have needed warranty claims, some shortly after I received them. I would like to resolve this issue with my device, or if not, I would prefer a refund to purchase something more reliable. This will be the last Skullcandy product I purchase, and despite using them for over a decade, I will no longer recommend them to others.

Dear Skullcandy team, I am writing to express my frustration regarding the unavailability of the Crusher Evo headphones during the holiday season. As a business, it seems illogical and disappointing to disappoint so many customers. It is concerning that despite your headquarters being in the USA, European fans have been waiting for months for this product to be restocked. This level of service is not up to the standard one would expect from a prominent company like Skullcandy. I hope that you will address this issue promptly and ensure that customers in Europe are not left waiting any longer. Sincerely, [Initials]