Toll-free·Calls Customer Service·Most popular Skechers number
Q:How do I get a live human at Skechers?
A:Don't press anything, just hold for a representative.
Q:Does Skechers offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-7pm, Sat 7am-4pm, Sun 9am-2pm PST.The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Skechers phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold for a representative.
Here is how our research team describes the way the Skechers phone system greets you: Hold for one of our representatives.
Below are some clips we've found from Skechers's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sketchers customer care.
Your call is very important to us. Please hold, and one of our customer care agents will assist you as soon as possible.
To place an order, please visit w w w dot sketchers dot com.
For existing orders and returns, press one.
For assistance with your Sketchers Plus membership, press two."
Excerpt from a call with Skechers
Friday, January 26, 2024 7:44 PM
The first phone menu
"Thank you for calling SKECHERS customer care.
Your call is very important to us. Please hold, and one of our customer care agents will assist you as soon as possible.
To place an order, please visit w w w dot Sketchers dot com.
For existing orders and returns, press one.
For assistance with your SKECHERS Plus membership, press two."
Excerpt from a call with Skechers
Monday, April 1, 2024 9:45 PM
What are the hours and when should I call?
Skechers operates the call center for this 800-746-3411 phone number Mon-Fri 6am-7pm, Sat 7am-4pm, Sun 9am-2pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 111 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Skechers phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Skechers staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Skechers is Sunday.The most busy day to call is Monday, which averages 3200% more phone calls by comparison.Again, this is based on a sample of 111 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Skechers is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Skechers staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why call this Skechers number?
Below is a sample of recent calls to Skechers, and their purpose. Are any of these similar to the reason you are trying to call?
Placing order through agent: "Ma'am, can I order a pair of shoes through you?"
- From a call lasting 2m 31s , Apr 5, 2024 9:21 PM
Order inquiry: "I put an order in for sneakers, and I never got a shipping number or operation number."
- From a call lasting 5m 18s , Apr 2, 2024 7:26 PM
Trouble with rewards account: "I've gotten a text about savings but can't log into my rewards account or reset password."
- From a call lasting 14m 46s , Apr 1, 2024 9:45 PM
Squeaking shoes warranty claim: "I had purchased two pairs of Skechers within the last year, and both of them is doing the same thing with the squeaking."
- From a call lasting 2m 38s , Mar 12, 2024 8:31 PM
Return request: "I'd like to make a return."
- From a call lasting 7m 2s , Mar 1, 2024 11:04 PM
Return or exchange request: "I just received my Skechers and I'm needing to return them or exchange them, they're way too small."
- From a call lasting 3m 30s , Feb 6, 2024 8:38 PM
More Ways to Contact Skechers Customer Service
There are of course other ways to contact Skechers customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Skechers customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Skechers's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Skechers agent. This phone number is Skechers's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-746-3411 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Skechers first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Skechers has 1 phone number. It's not always clear what is the best way to talk to Skechers representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Skechers. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Skechers. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.