Skechers Customer FAQ

To clean very dirty Skechers slip-in shoes, start by removing any loose dirt or debris with a soft brush or cloth. For fabric shoes, mix mild soap with warm water and use a cloth or soft brush to gently scrub the surface. Rinse with a damp cloth to remove soap residue. For leather shoes, use a leather cleaner and follow the instructions on the product. Air dry the shoes away from direct sunlight or heat sources. Avoid submerging them in water, and ensure they are completely dry before wearing them again.

Many Skechers styles feature removable insoles, allowing for customization and the option to replace them with orthotics or other insoles. However, not all models have this feature, so it's best to check the specific product details for the style you are interested in.

Yes, many Skechers shoes are designed to accommodate orthotics. The removable insoles in various styles allow you to easily insert your custom orthotics for additional support and comfort. It’s best to try on the footwear with your orthotics to ensure the best fit and feel. We recommend checking individual shoe specifications to confirm compatibility.

Skechers has a convenient exchange policy. If your shoes are unworn and in the original condition, you can exchange them for a different size. However, the exchange needs to happen within 45 days of the purchase date. Since it's been about three weeks for you, you still have plenty of time to do so. Simply go to the original store of purchase with your product and receipt. If you bought the shoes online, follow the return/exchange instructions provided in your package or on the Skechers website. Depending on your location, the policies might vary, so always make sure to check out the specifics.

We're sorry to hear that you're experiencing issues with the glue bonding on your Skechers shoes. It's important to us that our customers are satisfied with the quality of our products. Please ensure that the shoes haven't been subjected to excessive heat or cold conditions as this could affect the bonding properties. If the shoes are fairly new, or if they haven't undergone extreme conditions, we recommend to utilize the link available on this page to check the most up-to-date contact information and reach out for possible solutions or product replacement. Your satisfaction is our priority.