Skechers Customer Service

Phone Number & Contact Info

Skechers's Best Phone Number

Toll-free·Calls Customer Service·Most popular Skechers number

How do I talk to a live human at Skechers?

A:Don't press anything, just hold for a representative.

Does Skechers offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 6am-7pm, Sat 7am-4pm, Sun 9am-2pm PST. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Skechers phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just hold for a representative.
Here is how our research team describes the way the Skechers phone system greets you: Hold for one of our representatives.
Below are some clips we've found from Skechers's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Sketchers customer care. Your call is very important to us. Please hold, and one of our customer care agents will assist you as soon as possible. To place an order, please visit w w w dot sketchers dot com. For existing orders and returns, press one. For assistance with your Sketchers Plus membership, press two."
Excerpt from a call with Skechers
Friday, January 26, 2024 7:44 PM

The first phone menu

"Thank you for calling SKECHERS customer care. Your call is very important to us. Please hold and one of our customer care agents will assist you as soon as possible. Place an order, please visit w w w dot sketch dot com. To repeat these options, press five.
For existing orders and returns, press one.
For assistance with your SKECHERS Plus membership, press two."
Excerpt from a call with Skechers
Thursday, June 6, 2024 7:44 PM

What are the hours and when should I call?

Skechers operates the call center for this 800-746-3411 phone number Mon-Fri 6am-7pm, Sat 7am-4pm, Sun 9am-2pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 192 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Skechers phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Skechers staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Skechers is Sunday. The most busy day to call is Monday, which averages 2200% more phone calls by comparison. Again, this is based on a sample of 192 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Skechers

In summation, the best day to call Skechers is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Skechers staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Skechers

If you have time to do a bit of reading before you call Skechers, we recommend you read over some of our problem-specific articles.

Are Skechers shoes waterproof?

No, Skechers shoes are not waterproof. While some Skechers shoes may have water-resistant properties, they are not designed to withstand heavy rain or submersion in water. The materials used in Skechers shoes, such as mesh or synthetic fabrics, may allow water to seep through if exposed to excessive moisture. However, Skechers does offer specific shoe models that are designed for water activities, such as the Skechers Go Walk Water shoe line, which provides enhanced water resistance and quick-drying capabilities. It's important to read product descriptions and labels to determine the water-resistance level of a particular Skechers shoe model before making a purchase.

Is there a loyalty program for Skechers customers?

Yes, Skechers offers a loyalty program called Skechers Elite. By joining this program, customers can earn points for every dollar they spend at Skechers stores or online. These points can be redeemed for various rewards, including discounts, free shipping, exclusive offers, and early access to new product launches. Additionally, members receive special birthday treats and bonus promotions throughout the year. The program also provides access to exclusive events and experiences, as well as personalized product recommendations. To join Skechers Elite, customers can sign up for free on the Skechers website or in-store. It's a great way for loyal customers to earn perks and enjoy a more rewarding shopping experience with Skechers.

What is the return policy for Skechers products?

The return policy for Skechers products allows customers to return unworn and unused items within 45 days of purchase for a full refund. The products must be in their original packaging and accompanied by a valid receipt. Returns can be made either at a local Skechers store or online by contacting customer service. If the item was purchased from an authorized retailer, it must be returned to that specific store following their return policy. Online orders can be returned through mail or at a Skechers store, excluding outlet or department store purchases. However, exchanges are currently not offered, meaning customers will need to return unwanted items and place a new order for desired products. Note that refunds are credited to the original form of payment.

Top Skechers customer service problems

Click the link above to get answers to just about any Skechers customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Skechers, and their purpose. Are any of these similar to the reason you are trying to call?
Order status inquiry: "I placed an order earlier this week. I can't remember the day."
- From a call lasting 3m 29s , Jun 27, 2024 6:48 PM
Concerns about shoe quality: "I find myself having to use a shoehorn to get into them."
- From a call lasting 5m 50s , Jun 6, 2024 7:44 PM
Placing order through agent: "Ma'am, can I order a pair of shoes through you?"
- From a call lasting 2m 31s , Apr 5, 2024 9:21 PM
Order inquiry: "I put an order in for sneakers, and I never got a shipping number or operation number."
- From a call lasting 5m 18s , Apr 2, 2024 7:26 PM
Trouble with rewards account: "I've gotten a text about savings but can't log into my rewards account or reset password."
- From a call lasting 14m 46s , Apr 1, 2024 9:45 PM
Squeaking shoes warranty claim: "I had purchased two pairs of Skechers within the last year, and both of them is doing the same thing with the squeaking."
- From a call lasting 2m 38s , Mar 12, 2024 8:31 PM
Return request: "I'd like to make a return."
- From a call lasting 7m 2s , Mar 1, 2024 11:04 PM
Return or exchange request: "I just received my Skechers and I'm needing to return them or exchange them, they're way too small."
- From a call lasting 3m 30s , Feb 6, 2024 8:38 PM

More Skechers Customer Service Contacts

There are of course other ways to contact Skechers customer service besides the phone. Below we list the best ones, by medium.

Skechers Customer Help Desk / Web Support

skechers.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Skechers customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Skechers's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Skechers agent. This phone number is Skechers's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-746-3411 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Skechers first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Skechers has 1 phone number. It's not always clear what is the best way to talk to Skechers representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Skechers. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Skechers. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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