How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Shutterfly phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "representative" two times. Then say, "Something Else", to be transferred.
Here is how our research team describes the way the Shutterfly phone system greets you: How can I help you today?
Below are some clips we've found from Shutterfly's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"I know you would like to talk to a representative but I need more information to get you to the right one.
Would you like to check on an existing order, need help with the mobile app, or just tell me what I can do for you?"
Excerpt from a call with Shutterfly
Monday, April 8, 2024 10:30 PM
What are the hours and when should I call?
Shutterfly operates the call center for this 888-225-7159 phone number Mon-Fri 7am-5pm, Sat-Sun 8am-4pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 227 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shutterfly phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shutterfly staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Shutterfly is Sunday.The most busy day to call is Tuesday, which averages 867% more phone calls by comparison.Again, this is based on a sample of 227 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Shutterfly is Wednesday.
Why call this Shutterfly number?
Below is a sample of recent calls to Shutterfly, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with creating photo album: "I have some pictures on my computer and I want an album made to give to somebody for their birthday, but I've never done this before and need help."
- From a call lasting 15m 40s , Apr 15, 2024 9:04 PM
Payment discount inquiry: "I'm not getting the appropriate discounts that I was bargaining for on my first order."
- From a call lasting 17m 55s , Apr 8, 2024 10:30 PM
Creating graduation book: "Hi, I want to put together a book of pictures and sayings for my grandson's graduation, but I've never done this before."
- From a call lasting 18m 50s , Apr 5, 2024 11:19 PM
Ordering prints: "I would like to order prints of my photos."
- From a call lasting 5m 42s , Apr 5, 2024 3:18 PM
Product personalization inquiry: "I wanna know if a blanket that I'm ordering can be personalized."
- From a call lasting 23m 42s , Apr 3, 2024 1:08 AM
Trouble finding saved project: "I was working on an order last week, and I had it saved in my, like, saved projects, but when I logged in this morning, it was gone."
- From a call lasting 7m 50s , Apr 1, 2024 6:26 PM
Unspecified request: "I need help with something else."
- From a call lasting 3m 17s , Mar 31, 2024 1:16 PM
Order status inquiry: "Status of my order and delivery?"
- From a call lasting 3m 47s , Mar 21, 2024 9:48 PM
Unable to access account: "I can't get into my account."
- From a call lasting 2m 1s , Mar 20, 2024 12:38 PM
Address change request: "How can I change a delivery address?"
- From a call lasting 4m 31s , Mar 16, 2024 7:24 PM
Before calling Shutterfly for questions or concerns, customers should be prepared to specifically state their requests without any automated menu prompts. As a long-time Shutterfly customer, I called to learn about their free photo book designer services, an option offered in one of their recent emails. In The past, I’ve used Shutterfly to create holiday cards but this time wanted to work on a photo book with help from a designer.
The automated recording greeted me with a directive to speak with the system as I would a person. Without knowing the exact words that would be accepted, I said ‘free designer services’ and was placed on hold. The system asked what product I needed help with so I responded with photo books.
After another brief hold, I was transferred to a customer service representative who asked for my name and email address before proceeding with my request. I asked the rep to explain how I could use the free designer services for my next photo book project. She explained I would need to upload my photos based on the type of photo book selected and an in-house designer would create my custom-designed project within 24 hours. I would only pay for the finalized photo book after previewing the project, since the design work is all free. She added that I would be able to make any design changes before purchasing.
This sounded like a promising deal, knowing that a designer would take care of the photo layout based on my choices, saving me a lot of time. After asking how to begin the process, the rep directed me to Shutterfly's website to choose the photo book design and start uploading my photos. The call was an efficient one thanks to a helpful and knowledgeable rep.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact Shutterfly Customer Service
There are of course other ways to contact Shutterfly customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Shutterfly provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Shutterfly will reply our your email.
As a last, sometimes only, resort- Shutterfly customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Shutterfly's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shutterfly agent. This phone number is Shutterfly's best phone number because 26,880 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-225-7159 include Track an Order, Payment Won't Process, Missing Order, Promo Code Won't Load, Update Account Info and other customer service issues. The Shutterfly call center that you call into has employees from South Carolina and is open Mon-Fri 7am-5pm, Sat-Sun 8am-4pm PT according to customers. In total, Shutterfly has 1 phone number. It's not always clear what is the best way to talk to Shutterfly representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Shutterfly. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shutterfly. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
