Shoe Carnival Customer Service

Phone Number & Contact Info

Shoe Carnival's Best Phone Number

800-430-7463
Toll-free·Calls Customer Service·Most popular Shoe Carnival number
Q:

How do I talk to a live human at Shoe Carnival?

A:Calling this Shoe Carnival number should go right to a real human being
Q:

Does Shoe Carnival offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Shoe Carnival phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Shoe Carnival number should go right to a real human being
Below are some clips we've found from Shoe Carnival's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Shoe Carnival dot com. Your call may be recorded for quality and training purposes. Please make your selection from the following seven options. To place an order, press one. To check your order status, press two. For returns, press three. For questions about your Shoe Perks account, press four."
Excerpt from a call with Shoe Carnival
Sunday, February 25, 2024 5:16 PM

The first phone menu

"Thank you for calling Shoe Carnival dot com. Your call may be recorded for quality and training purposes.
Please make your selection from the following seven options. To place an order, press one.
To check your order status, press two.
For returns, press three.
For questions about your Shoe Perks account, press four.
To check your gift card balance, press five."
Excerpt from a call with Shoe Carnival
Saturday, February 3, 2024 7:11 PM
In fact, much of this information on this page is superfluous because this Shoe Carnival phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Shoe Carnival operates the call center for this 800-430-7463 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 101 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shoe Carnival phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shoe Carnival staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Shoe Carnival is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 101 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Shoe Carnival

In summation, the best day to call Shoe Carnival is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Shoe Carnival staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Shoe Carnival

If you have time to do a bit of reading before you call Shoe Carnival, we recommend you read over some of our problem-specific articles.

What is Shoe Carnival's return policy?

Shoe Carnival's return policy allows customers to return unworn merchandise within 60 days of the purchase date for a full refund or exchange. The returned items must be in their original condition with the original packaging and accompanied by the receipt. In case the return is made within 30 days of purchase, customers can choose a full refund to the original payment method or receive store credit. Returns made between 31 and 60 days will only be eligible for store credit. However, clearance items are considered final sale and cannot be returned or exchanged. Online purchases can also be returned to any Shoe Carnival store. Overall, Shoe Carnival aims to ensure customer satisfaction by providing flexible and convenient return options.

How Do I Check My Shoe Carnival Order Status?

Making any online purchase is more convenient than ever and Shoe Carnival also helps make it easier with their website and Shoe Perks rewards. Logging into your account isn't always necessary with their order status link that's near the bottom of the page, and there's also utilizing tracking from the service that's bringing your order to you.

Top Shoe Carnival customer service problems

Click the link above to get answers to just about any Shoe Carnival customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Shoe Carnival Customer Service Contacts

There are of course other ways to contact Shoe Carnival customer service besides the phone. Below we list the best ones, by medium.

Shoe Carnival Customer Service on Facebook / Messenger

Some customer service teams, like that of Shoe Carnival, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Conclusion and closing notes

This is Shoe Carnival's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shoe Carnival agent. This phone number is Shoe Carnival's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-430-7463 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Shoe Carnival first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook. In total, Shoe Carnival has 1 phone number. It's not always clear what is the best way to talk to Shoe Carnival representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Shoe Carnival. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shoe Carnival. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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