A:Calling this Shimano number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Shimano for you.
Q:
Does Shimano offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Shimano below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Shimano phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Shimano number should go right to a real human being
Below are some clips we've found from Shimano's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Shimano.
Home of the pro, laser, and bike fitting dot com brands.
Please select an option from the following list.
Your call may be recorded or monitored. If you are calling regarding our fishing product, please press star now.
Press one if you are a consumer.
Press two if you are a dealer."
Excerpt from a call with Shimano
Wednesday, May 15, 2024 12:09 AM
In fact, much of this information on this page is superfluous because this Shimano phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Shimano operates the call center for this 800-423-2420 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 96 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Shimano call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shimano phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shimano staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Shimano is Saturday.The most busy day to call is Friday, which averages 229% more phone calls by comparison.Again, this is based on a sample of 96 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Shimano is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Shimano
If you have time to do a bit of reading before you call Shimano, we recommend you read over some of our problem-specific articles.
Shimano is a renowned global company specializing in manufacturing and distributing cycling, fishing, and rowing components and equipment. With a rich history dating back to 1921, Shimano has consistently strived to develop innovative and high-performance products. They offer a wide range of cycling components, including drivetrain systems, brakes, pedals, wheels, and accessories, acclaimed by professionals and enthusiasts alike. Additionally, Shimano manufactures fishing tackle, such as rods, reels, and lines, catering to the needs of anglers worldwide. Their commitment to precision engineering, durability, and user experience has established Shimano as a trusted brand in the sporting industry. From professional athletes to recreational outdoor enthusiasts, Shimano continues to provide top-quality products that enhance performance and enjoyment.
Shimano's warranty policy ensures that their products are free from defects in materials and workmanship. The warranty period varies depending on the product and is typically one to three years from the original purchase date. To qualify for warranty service, customers must provide proof of purchase and should contact their local Shimano dealer or authorized service center. Shimano will repair or replace the defective product at their discretion. However, the warranty does not cover damage caused by accidents, misuse, or normal wear and tear. Additionally, any modifications or unauthorized repairs void the warranty. Shimano is committed to customer satisfaction and stands behind the quality of their products, striving to provide reliable and long-lasting cycling components.
Shimano offers a wide range of high-quality cycling components and accessories. Our product lineup includes advanced drivetrain systems such as gears, chains, and derailleurs for road and mountain bikes. We also offer powerful and reliable brakes for exceptional stopping power. Furthermore, our product range extends to pedals, wheels, handlebars, and saddles, designed to enhance the overall performance and comfort of cyclists. Additionally, Shimano provides cycling footwear, ranging from road racing shoes to off-road options, ensuring optimal power transfer and support. We are committed to continuously innovating and improving our products, catering to the needs of both professional racers and recreational riders. With Shimano, cyclists can trust in our dedication to excellence and enjoy an unparalleled cycling experience.
Click the link above to get answers to just about any Shimano customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Shimano is extracted from issues that customers have reported to GetHuman.
This is Shimano's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shimano agent. This phone number is Shimano's best phone number because 2,100 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-423-2420 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Shimano first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Shimano has 1 phone number. It's not always clear what is the best way to talk to Shimano representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Shimano. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shimano. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.