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Shimano Customer FAQ

Top Answers & How-to Guides

What is Shimano's Phone Number?

The question we are asked most often is about how to talk to Shimano customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Shimano customer service, get an answer now.
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Recent Shimano Customer Questions

Is left side r8000 crank arm compatible with r8100?

Yes, the Shimano R8000 left-side crank arm is compatible with the R8100 series. Both series follow the Shimano Hollowtech II design principle which ensures cross-compatibility within most Shimano road groupsets. However, it's always vital to verify compatibility depends on specific factors such as bike frame, bottom bracket standard, and chainring size.
Asked Apr 8, 2024 12:23 PM

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Products and Compatibility

What products does Shimano offer?

Shimano offers a wide variety of products for cycling and fishing, including components for bikes, complete bike systems,...
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Are Shimano components interchangeable with other brands?

Shimano components may sometimes work with other brands, but compatibility is influenced by specific designs and...
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Are Shimano products compatible with electronic shifting systems?

Shimano provides a variety of products compatible with electronic shifting systems, particularly their Di2 technology, which...
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Can I use Shimano components on a custom-built bike?

Shimano components are suitable for custom-built bikes, offering a variety of parts like groupsets and brakes for different...
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How do you identify the right components for my bike?

To choose the correct Shimano components for your bike, consider your riding style, bike type, and needs. Evaluate your...
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Purchasing Options

Where can I purchase Shimano products?

Shimano products can be purchased from specialized bike and fishing shops, larger sporting goods stores, and various online...
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Can I find Shimano products in physical stores?

Shimano products are available in physical stores, particularly at specialized bike shops and sporting goods retailers. The...
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Do you offer a product catalog?

Shimano offers an extensive product catalog showcasing a variety of items, such as bicycles, fishing equipment, and components....
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Warranty and Maintenance

What is Shimano's warranty policy?

Shimano's warranty policy reflects their quality assurance, offering a limited warranty on defects for specific periods based...
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What is the recommended maintenance schedule for Shimano components?

The maintenance schedule for Shimano components varies by product but generally includes regular inspections and cleaning....
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What is the best way to care for Shimano products?

Proper maintenance of Shimano products enhances their durability and performance. For bike components, regular cleaning and...
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Training and Resources

What is the difference between Shimano's mountain bike and road bike components?

Shimano designs mountain bike components for durability and versatility, suitable for rough terrain, while road bike components...
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Are there training courses or resources for using Shimano products?

Shimano offers various resources, such as manuals, guides, and videos on their website to assist users in mastering their...
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We look to the Shimano issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shimano issues reported to GetHuman
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