Seattle City Light Customer Service

Phone Number & Contact Info

Seattle City Light's Best Phone Number

206-684-3000
Calls Customer Service·Most popular Seattle City Light number
Q:

How do I talk to a live human at Seattle City Light?

A:Remain on the line. Do not push anything.
Q:

Does Seattle City Light offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7:30am-6pm PST. The least busy day is Monday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Seattle City Light phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Remain on the line. Do not push anything.
Here is how our research team describes the way the Seattle City Light phone system greets you: For electric or water outages, press 1. To make a payment, pay a plan, check account balance, or find payment locations, press 2. To open or close your account, press 3. For garbage recycling or yard waste service, press 4. For billing inquiries, press 5.

What are the hours and when should I call?

Seattle City Light operates the call center for this 206-684-3000 phone number Mon-Fri 7:30am-6pm PT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Seattle City Light phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Seattle City Light staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Seattle City Light is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Seattle City Light

In summation, the best day to call Seattle City Light is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Seattle City Light staffs the call center well on Monday.

Why Customers Call Seattle City Light

If you have time to do a bit of reading before you call Seattle City Light, we recommend you read over some of our problem-specific articles.

How Do I Dispute My Seattle City Light Bill?

If you think your Seattle light bill is too high, you can dispute it. You can initiate the dispute by phone, by mail, or in person. There are four stages to the dispute resolution process, if you press the matter. It should in most cases be resolved within 20 business days.

What are the accepted payment methods for Seattle City Light bills?

Seattle City Light accepts multiple payment methods for bill payments. Customers can make payments using credit or debit cards, including Visa, Mastercard, Discover, and American Express. Online payments can be made conveniently through the official Seattle City Light website. Payment options also include electronic check payments or setting up automatic payments directly from the customer's bank account. Additionally, customers can choose to pay their bills in person by visiting one of the customer service centers or authorized payment locations. Cash, check, and money order payments are accepted at these physical locations. Overall, Seattle City Light offers various payment options to ensure convenience and flexibility for its customers.

Can I transfer my Seattle City Light service to a new address?

Yes, you can transfer your Seattle City Light service to a new address within our service territory. To transfer your service, please contact our customer service department at least two business days before your move-in date. Our representatives will guide you through the process and help update the necessary information. You will need to provide your account number, move-in date, and the address of your new location. Any outstanding balances or fees will be transferred to your new account, and if applicable, your deposit will be applied. Please note that service reconnection fees may apply if the power is disconnected at your new address. For more information or assistance, please visit our website or call our customer service helpline.

Top Seattle City Light customer service problems

Click the link above to get answers to just about any Seattle City Light customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Seattle City Light Customer Service Contacts

There are of course other ways to contact Seattle City Light customer service besides the phone. Below we list the best ones, by medium.

Seattle City Light Customer Help Desk / Web Support

seattle.gov - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Seattle City Light customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Seattle City Light's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Seattle City Light agent. This phone number is Seattle City Light's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 206-684-3000 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Seattle City Light first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Seattle City Light has 1 phone number. It's not always clear what is the best way to talk to Seattle City Light representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Seattle City Light. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Seattle City Light. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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