Seattle City Light Customer Service Issues

I faced challenges with my health last year and recently, making it hard to work. I've had knee surgeries due to osteoarthritis that have also impacted my ability to earn. I'm looking for options to pay my utility bill, including a repayment plan. Thank you for understanding during this tough period. Best regards, Nancy M. Neuman

For the last five years, I have noticed a recurring issue with my billing, where I have been charged twice every two months instead of the expected once. These additional charges are linked to my usage of the Seattle City Light website's customer portal. I have verified these irregularities through my bank statements. I am seeking assistance to clarify if I am eligible for a refund due to these overpayments or if there is a specific reason behind the double charges. The account is registered under the names S. and P. Reynolds with account number [redacted]. The billing and service location is [redacted] 48th Ave., South, Seattle, [redacted].