Seattle City Light Customer FAQ

Top Answers & How-to Guides

What is Seattle City Light's Phone Number?

The question we are asked most often is about how to talk to Seattle City Light customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a way to check my account balance online?

Yes, Seattle City Light offers a convenient way to check your account balance online. Simply log in to your online account through...

Can I transfer my Seattle City Light service to a new address?

Yes, you can transfer your Seattle City Light service to a new address within our service territory. To transfer your service, please...
Ask any question you have about Seattle City Light customer service, get an answer now.

Billing

How Do I Dispute My Seattle City Light Bill?

If you think your Seattle light bill is too high, you can dispute it. You can initiate the dispute by phone, by mail, or in person....

How can I sign up for paperless billing?

To sign up for paperless billing with Seattle City Light, simply log in to your online account and go to the billing preferences section....

How can I set up automatic bill payments?

Setting up automatic bill payments with Seattle City Light is easy. You can enroll in Auto Pay through your online account or by calling...

What are the accepted payment methods for Seattle City Light bills?

Seattle City Light accepts multiple payment methods for bill payments. Customers can make payments using credit or debit cards, including...

Is there a way to check my account balance online?

Yes, Seattle City Light offers a convenient way to check your account balance online. Simply log in to your online account through...

Outages

How can I report a power outage in my area?

To report a power outage in your area, you can contact Seattle City Light through various methods such as their website, mobile app,...

Repairs

How can I request a streetlight repair?

To request a streetlight repair in Seattle, you can contact Seattle City Light through their customer service line or online portal....

Account Services

Can I transfer my Seattle City Light service to a new address?

Yes, you can transfer your Seattle City Light service to a new address within our service territory. To transfer your service, please...

Can I schedule a meter reading?

Yes, you can schedule a meter reading with Seattle City Light. We offer the convenience of scheduling a meter reading for various reasons....

Assistance Programs

Are there any discounts or programs available for low-income customers?

Yes, Seattle City Light offers various discounts and programs for low-income customers. The Utility Discount Program (UDP) is specifically...

Rates

What are the rates for residential electricity usage?

The residential electricity rates offered by Seattle City Light depend on the amount of electricity consumed. For the first 350 kilowatt-hours...

Energy Efficiency

Are there any incentives for energy-efficient upgrades to my home?

Yes, Seattle City Light offers several incentives for energy-efficient upgrades to residential homes. Through their rebate program,...

Help me with my Seattle City Light customer service issue

Ask any question you have about Seattle City Light customer service. We will do our best to get you answers right away.
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