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CNN Customer FAQ

Top Answers & How-to Guides

How do I Contact CNN Customer Service?

The question we are asked most often is about how to talk to CNN customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about CNN customer service, get an answer now.

Recent CNN Customer Questions

How do I cancel my subscription?

To cancel your subscription, please follow the cancellation process outlined on the subscription management page. You can typically find this option in your account settings. If you need more specific instructions, there is a link to the most up-to-date contact information right here on this page you're viewing.
Asked Jul 29, 2025 6:29 PM

My cnn live doesn’t work. It says it is connecting but never connects. This just started happening a few days ago. I’ve done everything logged out, deleted app and added back.

We're sorry to hear you're experiencing issues with the CNN Live stream. You've done the right initial steps by logging out, deleting and re-installing the app. It's also good to check your internet connection, as streaming content requires a stable connection. Sometimes, issues might also arise due to high traffic on the network or server issues from CNN's end. Try also to check your device software. If it needs an update, that could potentially solve the problem. You might also consider trying another device to check if the problem persists. Unfortunately, without more specific information, it's hard to identify the exact cause of the problem.
Asked Apr 1, 2024 7:09 PM

How do I complain about Anderson cooper

If you have concerns or complaints about Anderson Cooper or any programming on CNN, you can voice these directly through CNN's feedback form. While specific responses aren't guaranteed, all feedback is reviewed and taken into account in their decision-making processes. Please remember always offer constructive criticism. Direct personal attacks or inappropriate messages won't be considered or contribute in a positive way. Your feedback is valuable to CNN as they strive to create informative, engaging, and balanced programming.
Asked Mar 1, 2024 3:32 PM

Help me with my CNN customer service issue

Reporting and Feedback

How Do I Report a News Tip to CNN?

CNN is a popular American-based news network with 24-hour news coverage. Globally, CNN can be aired through CNN international,...

What should I do if I have feedback regarding CNN's coverage?

For sharing feedback about CNN's coverage, viewers can visit CNN's official website for submission options, engage with social...

Subscriptions and Policies

What is CNN's cancellation policy for subscriptions?

CNN does not have a single cancellation policy for subscriptions as it varies by platform. Generally, users can cancel through...

Are there subscription options for ad-free viewing on CNN?

Currently, CNN does not have a subscription plan for ad-free viewing as it primarily offers free access with advertisements...

Content Availability

Is CNN available in other languages?

CNN mainly broadcasts in English but also provides content in other languages, like Spanish through CNN en Español. CNN...

Can I watch CNN content offline?

CNN does not offer a specific offline viewing option for its content. While viewers can watch live through cable, satellite, or...

What types of content are available on CNN's mobile app?

CNN's mobile app provides a variety of content, including breaking news updates, in-depth articles on various subjects, videos,...

Does CNN offer podcasts or audio content?

CNN provides a wide range of podcasts and audio content that cover different topics, including news updates, expert interviews,...

Content Sharing and Engagement

Can I share CNN articles on social media?

CNN permits users to share its articles on social media as long as proper credit is given to CNN. Users should include links to...

How can I engage with CNN's coverage on social media?

To engage with CNN's news coverage on social media, follow their official accounts on platforms like Twitter, Facebook,...

Customization and User Experience

What is CNN's policy on user-generated content?

CNN maintains a policy on user-generated content that focuses on ethical use, emphasizing verification and accuracy. They...

How can I customize my CNN news feed?

Users can enhance their news experience on CNN by creating an account, allowing for personalized updates based on selected...
We look to the CNN issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
CNN issues reported to GetHuman

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