CNN Customer FAQ

To unsubscribe from CNN Interactive, please visit your account settings on the CNN website or app. Look for subscription management options where you can cancel your subscription. Follow the prompts to complete the process.

It's possible that your subscription is tied to the iPhone app and not accessible on the web. Ensure you're logged in with the same account on both devices. If the issue persists, there may be restrictions or settings affecting how your subscription is recognized on your computer. Please check for any updates to the app or browser you are using.

Subscription charges for CNN news typically depend on how you signed up for the service. If you subscribed through Apple, then your Apple account would be charged. If you signed up directly on the CNN website, charges would be processed through the payment method you provided at the time of subscription. You can check your subscription details in your account settings.

CNN does not provide a specific, universal cancellation policy for subscriptions, as different platforms and services may vary. For instance, if a user subscribed through CNN’s direct service, the cancellation process might differ from that of third-party platforms like streaming services or cable providers. Typically, users can cancel their subscriptions directly through the account settings on the platform they used to sign up. This might involve accessing their account dashboard, navigating to subscription settings, and following instructions for cancellation. It is also worth noting that some services may require a user to cancel a subscription before the next billing cycle to avoid future charges. To obtain the most accurate and up-to-date information regarding cancellation policies, users are encouraged to consult the specific section for their subscription service on the current web page, where relevant details should be readily available. Additionally, reviewing the frequently asked questions section may provide further insights into the cancellation process.

There is a link to the most up-to-date contact information right here on this page that you're viewing.