E-Rewards Customer FAQ

We're sorry to hear that you haven't received your E-Rewards code. There could be several reasons for this. Firstly, please ensure you check your junk or spam email folders as it could have been mistakenly filtered there. If you still can't locate the email containing the E code, there could be an occasional delay due to high demand or system issues resulting in delayed delivery. We recommend waiting for 24 hours from the first announcement of sending the code. If after this period your code still hasn't arrived, you may need to contact E-Rewards customer service for further assistance.

We apologize for any inconvenience you've experienced. Often, delays in response could be due to high email volumes or there might be an issue with the system. We advise you to be patient, our customer service team strives to respond to all customer inquiries as promptly as possible. Additionally, make sure to check your spam folder in case the response was filtered there. It's also recommended to periodically log into your E-Rewards account to check for any updates or responses there. We appreciate your understanding.

We're sorry to hear that you're having trouble redeeming your rewards. If you're experiencing this problem, it could be due to a few reasons. It's possible that you might not have enough points accumulated to redeem the reward you want. Check the required points for each reward. Also, ensure that your account is active and in good standing as any account issues could affect redemption. Finally, your rewards may take some time to be credited to your account after completing surveys, so it's crucial to wait for this period. If these possibilities don't explain your issue, we suggest reaching out to E-Rewards customer service for further assistance.

We apologize for any inconvenience you may have experienced with your reward redemption. This could be due to a system error or a misunderstanding on the allocated points value. Please review your account details and transaction history to ensure the reward amount matches your redemption. If you still believe there's an error, it would be best to directly contact E-Rewards customer service to address your issue. They have the tools to review your issue and make the necessary adjustments.

We're sorry to hear you haven't received the reward you chose. There may be a few reasons for this such as delivery delays, incorrect address provided, or technical issues. To rectify this, you should reach out to E-Rewards support, provide details about the selected reward and the date of redemption. Remember, physical rewards can take a little longer due to postage times. Don't worry, the team at E-Rewards is committed to making sure you receive your rewards as soon as possible.