How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sandpiper Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 at the first menu, then you must choose an option 1-9.
Here is how our research team describes the way the Sandpiper Energy phone system greets you: Welcome to Chesapeake Utilities, Sandpiper Energy, and Elton Gas. This call may be recorded for quality assurance. If you are a 911 dispatcher or responding authority, press 1. If you smell gas or need to report a gas-related emergency, press 2. To request online locate, access or automated payment service, or for a full list of payment options, press 3. For all other customer inquiries, press 4.
Below are some clips we've found from Sandpiper Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Welcome to Chesapeake Utilities Sandpiper Energy.
And Elkton Gas. This call may be recorded for quality assurance.
If you are a nine one one dispatcher or responding authority, press one.
If you smell gas, or to report a gas related emergency, press two."
Excerpt from a call with Sandpiper Energy
Monday, January 22, 2024 4:39 PM
After you press 4
"Please select an option.
To repeat the main menu, press nine.
For balance information, payment arrangements, billing questions, or assistance programs, press one.
To start, stop, discontinue, or transfer service to a new address, press two."
Excerpt from a call with Sandpiper Energy
Monday, January 22, 2024 4:39 PM
What are the hours and when should I call?
Sandpiper Energy operates the call center for this 800-427-0015 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sandpiper Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sandpiper Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sandpiper Energy is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Sandpiper Energy is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sandpiper Energy staffs the call center well on Tuesday.
More Ways to Contact Sandpiper Energy Customer Service
There are of course other ways to contact Sandpiper Energy customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Sandpiper Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sandpiper Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sandpiper Energy agent. This phone number is Sandpiper Energy's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-427-0015 include and other customer service issues. Rather than trying to call Sandpiper Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sandpiper Energy has 1 phone number. It's not always clear what is the best way to talk to Sandpiper Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sandpiper Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sandpiper Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.