SAIA Inc. Customer Service

Phone Number & Contact Info

SAIA Inc.'s Best Phone Number

Toll-free·Calls Customer Service·Most popular SAIA Inc. number

How do I talk to a live human at SAIA Inc.?

A:Press 2 for customer service. Press 0 to be transferred to an operator.

Does SAIA Inc. offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7:30am-8pm EST. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this SAIA Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 for customer service. Press 0 to be transferred to an operator.

What are the hours and when should I call?

SAIA Inc. operates the call center for this 800-765-7242 phone number Mon-Fri 7:30am-8pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 294 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SAIA Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SAIA Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call SAIA Inc. is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 294 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call SAIA Inc.

In summation, the best day to call SAIA Inc. is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that SAIA Inc. staffs the call center well on Thursday.

Why Customers Call SAIA Inc.

If you have time to do a bit of reading before you call SAIA Inc., we recommend you read over some of our problem-specific articles.

Where is SAIA Inc. headquartered?

SAIA Inc. is headquartered in Johns Creek, Georgia. The company's corporate office is situated in this suburban area just north of Atlanta. This location serves as the central hub for SAIA's operations and administrative functions. Johns Creek offers various advantages for SAIA, such as its strategic location, proximity to major transportation networks, and a vibrant business community. The company's headquarters is easily accessible and provides a conducive environment for collaboration and growth. SAIA's choice to establish its headquarters in Johns Creek aligns with its commitment to delivering efficient and reliable transportation services across the United States.

What is SAIA Inc.'s coverage area?

SAIA Inc.'s coverage area extends nationwide, serving all 50 states, including Alaska and Hawaii. With a robust network of over 160 terminals strategically located throughout the country, SAIA ensures comprehensive coverage and efficient transportation services to even the most remote areas. Whether it's a small package or a larger freight shipment, our extensive reach enables us to connect businesses and individuals across the entire United States. SAIA's commitment to providing reliable, timely, and cost-effective solutions is further enhanced by our partnerships with trusted carriers worldwide. So, regardless of your location within the United States, SAIA Inc.'s expansive coverage area ensures that we can handle your shipping needs with expertise and precision.

Does SAIA Inc. offer international shipping?

Yes, SAIA Inc. does offer international shipping services. With our extensive network of carriers and agents, we provide efficient and reliable transportation solutions to customers across various international destinations. Whether it is importing or exporting goods, our dedicated team is well-equipped to handle all aspects of the shipping process, including customs documentation, international regulations, and secure delivery. We offer flexible and cost-effective options to meet our customers' specific needs, ensuring timely and safe transport of their shipments. SAIA Inc. takes pride in delivering exceptional customer service and ensuring smooth international shipping experiences, making us the preferred choice for businesses looking to expand their reach globally.

Top SAIA Inc. customer service problems

Click the link above to get answers to just about any SAIA Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More SAIA Inc. Customer Service Contacts

There are of course other ways to contact SAIA Inc. customer service besides the phone. Below we list the best ones, by medium.

SAIA Inc. Customer Service Live Chat

saia.com - Customer Service
Click "Chat Now" at the top
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, SAIA Inc. provides this option.

SAIA Inc. Customer Email Addresses

customerservice@saia.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and SAIA Inc. will reply our your email.

Conclusion and closing notes

This is SAIA Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SAIA Inc. agent. This phone number is SAIA Inc.'s best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-765-7242 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call SAIA Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email. In total, SAIA Inc. has 1 phone number. It's not always clear what is the best way to talk to SAIA Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for SAIA Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SAIA Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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