Ryobi Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Ryobi?
Q:
Does Ryobi offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ryobi below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ryobi phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from Ryobi's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ryobi support line.
Please listen carefully as our menu options have changed.
For expedited service, we now offer self-service web chat and text messaging options available twenty four seven.
If your tool requires service, we now have two options available for qualified products and locations.
For more information on our Ryobi Rapid Repair option, visit w w w dot riobi tools dot com slash help plus.
Or if you would prefer to find your closest authorized service location, press one.
If you would like to track a previously placed order, and you have your confirmation number, please press two."
Excerpt from a call with Ryobi
Wednesday, January 31, 2024 6:56 PM
The first phone menu
"Thank you for calling Ryobi support line.
Please listen carefully as our menu options have changed.
For expedited service, we now offer self-service web chat and text messaging options available twenty four seven.
If your tool requires service, we now have two options available for qualified product and locations.
For more information on our Ryobi Rapid Repair option, visit w w w dot riobi tools dot com slash help plus.
Or if you would prefer to find your closest authorized service location, press one.
If you would like to track a previously placed order and you have your confirmation number, please press two."
Excerpt from a call with Ryobi
Wednesday, July 10, 2024 3:13 PM
After you press 3
"Please note, all incoming and outgoing calls are recorded for quality and training purposes.
To speak to an associate regarding a repair through the Ryobi Rapid Repair program, press one.
If your call involves a Ryobi power tool such as a drill driver, circular saw, or table saw, press two."
Excerpt from a call with Ryobi
Friday, May 17, 2024 3:06 PM
What are the hours and when should I call?
Ryobi operates the call center for this 800-525-2579 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 238 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ryobi call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ryobi phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ryobi staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ryobi is Saturday. The most busy day to call is Tuesday, which averages 212% more phone calls by comparison. Again, this is based on a sample of 238 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Busiest
- Wed
- Thu
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Ryobi
In summation, the best day to call Ryobi is Wednesday.
Why Customers Call Ryobi
If you have time to do a bit of reading before you call Ryobi, we recommend you read over some of our problem-specific articles.
Can I use non-Ryobi accessories with my Ryobi tools?
Yes, you can use non-Ryobi accessories with your Ryobi tools. However, it is essential to note that Ryobi cannot guarantee the compatibility, performance, or safety of third-party accessories. The use of non-Ryobi accessories may void the warranty provided by Ryobi. To ensure optimal performance and safety, it is recommended to use genuine Ryobi accessories specifically designed for their tools. These accessories undergo rigorous testing to meet Ryobi's quality standards and are engineered to work seamlessly with their tools. For the best results, we advise you to consult your Ryobi tool's manual and refer to Ryobi's official website or authorized dealers for a wide range of compatible accessories.
What is the warranty period for Ryobi products?
The warranty period for Ryobi products varies depending on the specific product. Most Ryobi power tools and outdoor equipment come with a standard 3-year limited warranty, which covers defects in workmanship or materials. However, some items may have a longer or shorter warranty period, so it's essential to check the product manual or consult the Ryobi website for precise details. Additionally, Ryobi offers an extended warranty for certain products, providing an additional 2 years of coverage, for a total of 5 years. This extended warranty is exclusive to tools and equipment purchased from authorized retailers. As a customer, it is crucial to maintain proof of purchase to take advantage of the warranty services provided by Ryobi.
Do Ryobi products come with batteries included?
Yes, Ryobi products do come with batteries included for most models. However, there are certain exceptions to this. Typically, power tools and equipment that are part of Ryobi's ONE+ System come without batteries, as these tools are designed to be compatible with the same battery across the entire range. This allows customers who already own a Ryobi tool with a compatible battery to save costs by purchasing a bare tool. Additionally, some larger and more specialized equipment, such as generators or outdoor power tools, may not include batteries due to their higher power requirements. It is recommended to check the product description or packaging details to confirm whether a battery is included or needs to be purchased separately.
Top Ryobi customer service problems
Click the link above to get answers to just about any Ryobi customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Ryobi's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ryobi agent. This phone number is Ryobi's best phone number because 3,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-525-2579 include Repair, Product issue, Warranty, Technical Support and other customer service issues. Rather than trying to call Ryobi first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ryobi has 1 phone number. It's not always clear what is the best way to talk to Ryobi representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ryobi. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ryobi. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.