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Ryobi Customer Service

Phone Number & Contact Info

Ryobi's Best Phone Number

800-525-2579
Toll-free·Calls Customer Service·Most popular Ryobi number
Q:

How do I talk to a live human at Ryobi?

A:Press 2
Q:

Does Ryobi offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ryobi phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from Ryobi's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Ryobi support line. Please listen carefully as our menu options have changed. For expedited service, we now offer self-service web chat and text messaging options available twenty four seven. If your tool requires service, we now have two options available for qualified products and locations. For more information on our Ryobi Rapid Repair option, visit w w w dot riobi tools dot com slash help plus. Or if you would prefer to find your closest authorized service location, press one. If you would like to track a previously placed order, and you have your confirmation number, please press two."
Excerpt from a call with Ryobi
Wednesday, January 31, 2024 6:56 PM

The first phone menu

"Thank you for calling Ryobi support line. Please listen carefully as our menu options have changed. For expedited service, we now offer self service web chat and text messaging options available twenty four seven. If your tool requires service, we now have two options available for qualified products and locations. For more information on our Ryobi Rapid Repair option, visit w w w dot riobi tools dot com slash help plus.
Or if you would prefer to find your closest authorized service location, press one.
If you would like to track a previously placed order, and you have your confirmation number, please press two."
Excerpt from a call with Ryobi
Monday, May 20, 2024 6:45 PM

After you press 3

"Please note, all incoming and outgoing calls are recorded for quality and training purposes.
To speak to an associate regarding a repair through the Ryobi Rapid Repair program, press one.
If your call involves a Ryobi power tool such as a drill driver, circular saw, or table saw, press two."
Excerpt from a call with Ryobi
Friday, May 17, 2024 3:06 PM

What are the hours and when should I call?

Ryobi operates the call center for this 800-525-2579 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 162 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ryobi phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ryobi staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ryobi is Saturday. The most busy day to call is Monday, which averages 550% more phone calls by comparison. Again, this is based on a sample of 162 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Ryobi

In summation, the best day to call Ryobi is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Ryobi staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Ryobi

If you have time to do a bit of reading before you call Ryobi, we recommend you read over some of our problem-specific articles.

Can I use non-Ryobi accessories with my Ryobi tools?

Yes, you can use non-Ryobi accessories with your Ryobi tools. However, it is essential to note that Ryobi cannot guarantee the compatibility, performance, or safety of third-party accessories. The use of non-Ryobi accessories may void the warranty provided by Ryobi. To ensure optimal performance and safety, it is recommended to use genuine Ryobi accessories specifically designed for their tools. These accessories undergo rigorous testing to meet Ryobi's quality standards and are engineered to work seamlessly with their tools. For the best results, we advise you to consult your Ryobi tool's manual and refer to Ryobi's official website or authorized dealers for a wide range of compatible accessories.

What is the warranty period for Ryobi products?

The warranty period for Ryobi products varies depending on the specific product. Most Ryobi power tools and outdoor equipment come with a standard 3-year limited warranty, which covers defects in workmanship or materials. However, some items may have a longer or shorter warranty period, so it's essential to check the product manual or consult the Ryobi website for precise details. Additionally, Ryobi offers an extended warranty for certain products, providing an additional 2 years of coverage, for a total of 5 years. This extended warranty is exclusive to tools and equipment purchased from authorized retailers. As a customer, it is crucial to maintain proof of purchase to take advantage of the warranty services provided by Ryobi.

Do Ryobi products come with batteries included?

Yes, Ryobi products do come with batteries included for most models. However, there are certain exceptions to this. Typically, power tools and equipment that are part of Ryobi's ONE+ System come without batteries, as these tools are designed to be compatible with the same battery across the entire range. This allows customers who already own a Ryobi tool with a compatible battery to save costs by purchasing a bare tool. Additionally, some larger and more specialized equipment, such as generators or outdoor power tools, may not include batteries due to their higher power requirements. It is recommended to check the product description or packaging details to confirm whether a battery is included or needs to be purchased separately.

Top Ryobi customer service problems

Click the link above to get answers to just about any Ryobi customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Ryobi's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ryobi agent. This phone number is Ryobi's best phone number because 3,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-525-2579 include Repair, Product issue, Warranty, Technical Support and other customer service issues. Rather than trying to call Ryobi first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ryobi has 1 phone number. It's not always clear what is the best way to talk to Ryobi representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ryobi. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ryobi. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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