Royal Bank of Canada Customer Service

Phone Number & Contact Info

Royal Bank of Canada's Best Phone Number

800-769-2511
Toll-free·Calls Customer Service·Most popular Royal Bank of Canada number
Q:

How do I talk to a live human at Royal Bank of Canada?

A:Say "Representative" at the first menu. Next, press 0. Then say either "Personal Account or Business Account."
Q:

Does Royal Bank of Canada offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Royal Bank of Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Representative" at the first menu. Next, press 0. Then say either "Personal Account or Business Account."
Here is how our research team describes the way the Royal Bank of Canada phone system greets you: Please tell me, how may I help you today?
Below are some clips we've found from Royal Bank of Canada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to RBC Royal Bank. I am the RBC virtual assistant. Please have your debit or credit card ready for input in order for me to assist you. I'll record parts of this call to improve my service to you."
Excerpt from a call with Royal Bank of Canada
Tuesday, February 27, 2024 1:16 AM

What are the hours and when should I call?

Royal Bank of Canada operates the call center for this 800-769-2511 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 338 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Royal Bank of Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Royal Bank of Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Royal Bank of Canada is Sunday. The most busy day to call is Wednesday, which averages 103% more phone calls by comparison. Again, this is based on a sample of 338 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Royal Bank of Canada

In summation, the best day to call Royal Bank of Canada is Monday.

Why Customers Call Royal Bank of Canada

If you have time to do a bit of reading before you call Royal Bank of Canada, we recommend you read over some of our problem-specific articles.

What are the different types of accounts offered by Royal Bank of Canada?

Royal Bank of Canada offers a range of accounts to suit varying financial needs. The primary account types include personal chequing accounts, savings accounts, and investment accounts. Chequing accounts provide convenient access to funds for everyday transactions, while savings accounts offer higher interest rates to help customers save for their future goals. The bank also offers specialized accounts such as youth and student accounts to meet the banking requirements of younger customers. Additionally, RBC offers investment accounts, including registered retirement savings plans (RRSPs) and tax-free savings accounts (TFSAs), which allow customers to grow their wealth through a range of investment options. Overall, Royal Bank of Canada aims to provide a comprehensive suite of accounts catering to the diverse financial needs of its customers.

What are the requirements for getting a loan with Royal Bank of Canada?

To obtain a loan with Royal Bank of Canada, several requirements must be fulfilled. Firstly, borrowers need to meet the bank's age eligibility criterion, typically being at least 18 years old. Additionally, applicants must be Canadian citizens or hold permanent residency status. The bank typically considers the individual's creditworthiness, existing debt obligations, income stability, and employment history to assess loan eligibility. Documentation such as proof of identity, income verification, and other financial information may be required during the application process. Collateral might also be necessary for certain loan types. Meeting these criteria provides the foundation for a loan request with Royal Bank of Canada, enabling borrowers to access the financial support they require. For specific and updated information, it is recommended to contact the bank directly.

Can I apply for a mortgage with Royal Bank of Canada?

Yes, you can apply for a mortgage with Royal Bank of Canada (RBC). RBC offers a variety of mortgage options to suit your needs. Whether you are a first-time homebuyer or looking to refinance your existing mortgage, RBC provides competitive interest rates and flexible terms. The application process can be conveniently completed online or in person at an RBC branch. To apply, you will need to provide documentation such as proof of income, employment details, and information about the property you are financing. RBC also offers a team of mortgage specialists who can assist you throughout the application process and answer any questions you may have. Start your mortgage application with RBC today and take the first step towards owning your dream home.

Top Royal Bank of Canada customer service problems

Click the link above to get answers to just about any Royal Bank of Canada customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Royal Bank of Canada, and their purpose. Are any of these similar to the reason you are trying to call?
Questions about investment transfer: "Can you tell me where exactly my money is being transferred to from my investment?"
- From a call lasting 6m 32s , Jun 16, 2024 11:58 PM
Assistance with debit card: "What do you need? The debit card."
- From a call lasting 2m 38s , May 30, 2024 10:39 PM
Concern about account letter: "I received an important letter about my RBC personal banking account and need clarification regarding MPR eligibility."
- From a call lasting 8m 22s , May 30, 2024 8:13 PM
Seeking representative assistance: "I need to speak with a representative."
- From a call lasting 1m 11s , Apr 21, 2024 11:28 PM
Website question: "I have a question about the website."
- From a call lasting 2m , Apr 11, 2024 1:50 PM
Lost debit card: "I lost my card."
- From a call lasting 4m 39s , Mar 24, 2024 1:09 AM
Issue with e-transfer: "I noticed one of my e-transfers didn't go through."
- From a call lasting 1m 27s , Mar 22, 2024 12:33 AM
Inquiring about Visa transactions: "I wanna know about my Visa transactions."
- From a call lasting 1m 40s , Mar 22, 2024 12:28 AM
Seeking to speak with specific person: "I need to talk to a few, Ben."
- From a call lasting 58s , Mar 6, 2024 4:34 PM
Seeking assistance with RRSPs: "I would like to speak with Mark Frishette regarding our RRSPs."
- From a call lasting 1m 59s , Mar 1, 2024 5:35 PM

More Royal Bank of Canada Customer Service Contacts

There are of course other ways to contact Royal Bank of Canada customer service besides the phone. Below we list the best ones, by medium.

Royal Bank of Canada Customer Help Desk / Web Support

rbcroyalbank.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Royal Bank of Canada customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Royal Bank of Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Royal Bank of Canada agent. This phone number is Royal Bank of Canada's best phone number because 4,638 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-769-2511 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Royal Bank of Canada first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Royal Bank of Canada has 1 phone number. It's not always clear what is the best way to talk to Royal Bank of Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Royal Bank of Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Royal Bank of Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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