A:Calling this Rockport.com number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Rockport.com for you.
Q:
Does Rockport.com offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-10pm, Sat 10am-6pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rockport.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rockport.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Rockport.com number should go right to a real human being
Below are some clips we've found from Rockport.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Rockport. One of our style consultants will be with you as soon as possible.
Your call may be recorded for quality assurance purposes."
Excerpt from a call with Rockport.com
Friday, May 24, 2024 10:52 PM
The first phone menu
"Hello, and please listen carefully as our menu options may have changed.
Calls are recorded for quality assurance.
We're very excited to tell you about special promotion for select callers.
This will only take a moment.
By answering just a few questions, we will find out if this offer is right for you.
Are you or someone in your household fifty years of age or older?
Press one for yes if you or someone in your household is fifty years of age or older.
Otherwise, press pound.
Again, press one now if you or someone in your household is fifty years of age or older."
Excerpt from a call with Rockport.com
Wednesday, April 3, 2024 3:36 PM
In fact, much of this information on this page is superfluous because this Rockport.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Rockport.com operates the call center for this 877-574-6200 phone number Mon-Fri 9am-10pm, Sat 10am-6pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 107 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Rockport.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rockport.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rockport.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rockport.com is Saturday.The most busy day to call is Monday, which averages 967% more phone calls by comparison.Again, this is based on a sample of 107 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Rockport.com is Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Rockport.com
Below is a sample of recent calls to Rockport.com, and their purpose. Are any of these similar to the reason you are trying to call?
Return shoes issue: "I would like to return these shoes."
- From a call lasting 13m 13s , Oct 29, 2024 3:31 PM
Issue with faulty shoes: "I got them, and the first day, I tried them on, and there's something wrong with one heel."
- From a call lasting 3m 47s , Oct 29, 2024 3:25 PM
Refund inquiry: "I'm calling about a refund on a return I made."
- From a call lasting 17m 50s , Oct 15, 2024 5:30 PM
Exchange shoes: "I would like to do, exchange."
- From a call lasting 6m 8s , Sep 19, 2024 10:32 PM
Order status inquiry: "I'm calling regarding my last order placed, and I'm not sure whether that has been worked."
- From a call lasting 3m 8s , Sep 9, 2024 1:20 PM
Placing an order: "I'm considering the Rockport Men's Eureka Walking Shoe."
- From a call lasting 10m , Jul 30, 2024 3:17 PM
Returning defective shoes: "I sent an order back due to a defect and need to reorder the shoes."
- From a call lasting 4m 19s , Jun 18, 2024 3:28 PM
Information about why customers call Rockport.com is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Rockport.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Rockport.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rockport.com agent. This phone number is Rockport.com's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-574-6200 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Rockport.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Rockport.com has 1 phone number. It's not always clear what is the best way to talk to Rockport.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rockport.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rockport.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.