What is your return policy?

Rockport.com offers a customer-friendly return policy designed to ensure satisfaction with every purchase. Customers can return items within thirty days of the initial purchase date. To be eligible for a return, items must be unworn, undamaged, and in their original packaging, which includes the original shoebox and any other accessories that came with the product. It is important to note that while Rockport strives to make returns as simple as possible, certain conditions may apply. For instance, items that show signs of wear or are damaged may not qualify for a refund. Additionally, some promotional items or limited edition products may have specific return restrictions, so it is always advisable to check the details specific to the product purchased. When returning an item, customers typically need to initiate the process through their Rockport account. This might include printing a return label and providing necessary information about the order. Refunds are usually processed back to the original method of payment. For customers seeking more detailed information about the return process, including whether a specific item is returnable or any potential fees that may apply, it is beneficial to visit the Rockport website's return policy page directly. There, one can find specific guidelines and instructions tailored to their needs.