What if I receive the wrong item or an incorrect size?

If a customer receives the wrong item or an incorrect size from Rockport.com, there are specific steps to follow to address the issue. First, it is essential to carefully review the order confirmation and the items received to confirm the discrepancy. Once this is established, the customer should check the Rockport.com website for guidance on returns or exchanges. Typically, Rockport maintains a customer-friendly return policy that allows customers to return or exchange items within a specified period. This process usually involves logging into the customer account on the website, where one can find detailed instructions on how to initiate a return or exchange. Customers may need to print a return label, package the incorrect item securely, and include any required documentation that Rockport specifies. It is also advisable to keep a record of the return tracking information for reference until the return is processed. Customers should remember to act promptly, as the time frame for returns may be limited. In addition, it may be helpful to write down any specific details regarding the order to ensure that the correct item or size can be sent out without further delay. If any questions arise during this process, one can find specific contact information on the Rockport website to explore further assistance options. Overall, addressing the issue of receiving the wrong item or size can often be resolved efficiently through the company's established return policies.