How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Roadie phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Here is how our research team describes the way the Roadie phone system greets you: To help us connect you with the right team, please select from one of the following options. If you are calling for deletion of your personal information from our system in accordance with the California Consumer Privacy Act, please press 1. For all other inquiries, please press 2.
Below are some clips we've found from Roadie's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi there. Thanks for calling Roadie support.
We are currently experiencing high delivery volume, so wait times may be longer than usual.
We appreciate your patience.
Your call may be recorded for quality purposes.
To help us connect you with the right team, please select from one of the following options.
If you are calling to request deletion of your personal information from our system in accordance with the California Consumer Privacy Act, please press one.
For all other inquiries, please press two to be routed to our main support line.
Thank you. Please stay on the line while we connect you to our main support line.
Hi there.
Thanks for calling Roadie support. We are currently experiencing high delivery volume, so wait times may be longer than usual.
We appreciate your patience. Please give us a moment to search our records to find any open cases associated with your phone number."
Excerpt from a call with Roadie
Thursday, January 25, 2024 3:28 PM
The first phone menu
"Hi there.
Thanks for calling Roadie support. We are currently experiencing high delivery volume so wait times may be longer than usual.
We appreciate your patience.
Your call may be recorded for quality purposes.
To help us connect you with the right team, please select from one of the following options.
If you are calling to request a deletion of your personal information from our system in accordance with the California Consumer Privacy Act, please press one.
For all other inquiries, please press two to be routed to our main support line."
Excerpt from a call with Roadie
Tuesday, April 9, 2024 7:01 PM
After you press 2
"Thank you.
Please stay on the line while we connect you to our main support line.
Hi there. Thanks for calling Roadie support.
We are currently experiencing high delivery volume.
So wait times may be longer than usual. We appreciate your patience.
Please give us a moment to search our records to find any open cases associated with your phone number.
Your call may be recorded for quality purposes.
To help us connect you with the right team, please select from one of the following options.
If you are a driver, please press one.
If you are a sender, please press two.
If you are a recipient of a delivery, please press three.
If you are someone else, please press four."
Excerpt from a call with Roadie
Tuesday, March 12, 2024 1:45 PM
What are the hours and when should I call?
Roadie operates the call center for this 844-476-2343 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 349 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Roadie phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Roadie staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Roadie is Wednesday.The most busy day to call is Tuesday, which averages 48% more phone calls by comparison.Again, this is based on a sample of 349 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Roadie is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Roadie staffs the call center well on Wednesday.
Why call this Roadie number?
Below is a sample of recent calls to Roadie, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with missing sticker: "I picked up the order from Walmart, I took it to the customer, but I'm missing one of my stickers on one of my items."
- From a call lasting 33m 9s , Apr 4, 2024 3:18 PM
Update account information: "I just need to update my email address and my phone number on my account."
- From a call lasting 34m 9s , Mar 11, 2024 11:55 AM
Password and email issue: "Somebody keeps changing my password, I need to update my email address to a new email address."
- From a call lasting 22m 56s , Mar 11, 2024 11:21 AM
Audio check: "Can you hear me?"
- From a call lasting 4m 42s , Feb 28, 2024 3:07 AM
Account unlocked inquiry: "I got a notification that my account was unlocked."
- From a call lasting 7m 13s , Feb 27, 2024 8:33 PM
Delivery complaint: "The package was torn and smelled of marijuana, driver's behavior was unacceptable."
- From a call lasting 16m 53s , Feb 15, 2024 4:23 PM
Missing payment inquiry: "I'm supposed to be getting $39 for the gigs I did last week, but it's not in my Chime account like it should be."
- From a call lasting 8m 47s , Feb 6, 2024 11:39 AM
Seeking status on driver application: "I'm trying to do Rolly driver and just wanna know if it's ready."
- From a call lasting 10m 44s , Feb 1, 2024 3:05 PM
Trouble logging into account: "I keep getting an error message that my email address is not connected to my phone number when I try to log in."
- From a call lasting 43m 48s , Jan 25, 2024 4:42 PM
Trouble logging in: "I was calling, I was trying to log in, but it's not accepting my email address."
- From a call lasting 69m , Jan 25, 2024 3:28 PM
Conclusion and closing notes
This is Roadie's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roadie agent. This phone number is Roadie's best phone number because 1,044 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-476-2343 include and other customer service issues. Rather than trying to call Roadie first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Roadie has 1 phone number. It's not always clear what is the best way to talk to Roadie representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Roadie. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Roadie. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.