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Roadie Customer FAQ

Top Answers & How-to Guides

What is Roadie's Phone Number?

The question we are asked most often is about how to talk to Roadie customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Roadie Customer Questions

I canceled my subscription but my credit card was stilled charged, I would like this charge credited back to my credit card immediately. I canceled because I have been very dissatisfied with your service.

We're sorry to hear about your recent experience with Roadie. As for the charges after cancellation, it could be the result of an overlap between your cancellation and the billing cycle. We apologize, but as an assistant answering common inquiries, we don't have direct access to individual accounts. We urge you to contact our customer service team directly for them to look into this issue and rectify any discrepancies as soon as possible. We assure you that they will help resolve any issues related to your billing.
Asked Apr 1, 2024 5:36 PM

Help me with my Roadie customer service issue

Service Information

How does Roadie work?

Roadie is a delivery service that connects individuals or businesses with local drivers for transportation of items. Customers...
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What is the cost of using Roadie?

Roadie's pricing depends on factors like delivery type, distance, item size, and weight. Smaller, local deliveries tend to cost...
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What types of items can I send with Roadie?

Roadie offers a flexible option for sending various items, including electronics, clothing, and furniture, as long as they fit...
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What is Roadie's coverage area?

Roadie's service area covers many locations throughout the United States, including urban, suburban, and some rural areas....
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What payment options does Roadie accept?

Roadie accepts multiple payment methods, including major credit cards like Visa and MasterCard, debit cards, and some digital...
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Delivery Issues

What if my item gets damaged during delivery?

In the event of damage during delivery with Roadie, customers should document it with photos and follow the claims process...
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Can I cancel or reschedule a delivery?

Users generally can cancel or reschedule deliveries through Roadie, although the ability to do so depends on the delivery's...
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What should I do if there’s a problem with my delivery?

If a delivery issue arises through the Roadie platform, users should first examine the tracking details and any communications...
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Driver Information

Is my personal information secure with Roadie?

Roadie takes user data security seriously by employing standard practices like encryption and secure storage. They have privacy...
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What are the requirements to become a Roadie driver?

To become a Roadie driver, applicants must be at least 18 years old, possess a valid driver's license, and have an insured...
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Tracking and Feedback

Can I send fragile items with Roadie?

Roadie permits the shipping of fragile items, but senders must ensure they are properly packaged to prevent damage. Using...
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How can I provide feedback on my Roadie experience?

Feedback is essential for improving the Roadie platform, even though there may not be a clearly defined process for doing so....
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How can I track my delivery in real-time?

To track a delivery on the Roadie platform, users must access the app or website after placing a request. They receive a...
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We look to the Roadie issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Roadie issues reported to GetHuman
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