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Roadie Customer FAQ

Top Answers & How-to Guides

What is Roadie's Phone Number?

The question we are asked most often is about how to talk to Roadie customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is my personal information secure with Roadie?

Yes, your personal information is secure with Roadie. We prioritize the privacy and security of our users' data. Roadie employs industry-standard...
Ask any question you have about Roadie customer service, get an answer now.

Recent Roadie Customer Questions

I canceled my subscription but my credit card was stilled charged, I would like this charge credited back to my credit card immediately. I canceled because I have been very dissatisfied with your service.

We're sorry to hear about your recent experience with Roadie. As for the charges after cancellation, it could be the result of an overlap between your cancellation and the billing cycle. We apologize, but as an assistant answering common inquiries, we don't have direct access to individual accounts. We urge you to contact our customer service team directly for them to look into this issue and rectify any discrepancies as soon as possible. We assure you that they will help resolve any issues related to your billing.
Asked Apr 1, 2024 5:36 PM

Help me with my Roadie customer service issue

How Roadie Works

How does Roadie work?

Roadie is a crowdsourced delivery service that connects people who need to send items with drivers already heading in the same direction....

Cost of Service

What is the cost of using Roadie?

The cost of using Roadie varies depending on the specific delivery details. Roadie operates on a community-based platform, which allows...

Types of Items

What types of items can I send with Roadie?

With Roadie, you can send a wide variety of items, ranging from small packages to large household items. This includes furniture, appliances,...

Damaged Items

What if my item gets damaged during delivery?

If your item gets damaged during delivery, Roadie has you covered. We understand accidents happen, which is why we offer insurance...

Delivery Modifications

Can I cancel or reschedule a delivery?

Yes, you can cancel or reschedule a delivery with Roadie. If you need to make changes to your delivery, simply log into your Roadie...

Coverage Area

What is Roadie's coverage area?

Roadie's coverage area extends nationwide across the United States. From big cities to small towns, Roadie's expansive network allows...

Privacy and Security

Is my personal information secure with Roadie?

Yes, your personal information is secure with Roadie. We prioritize the privacy and security of our users' data. Roadie employs industry-standard...
We look to the Roadie issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Roadie issues reported to GetHuman
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