What should I do if there’s a problem with my delivery?

If there is a problem with a delivery made through the Roadie platform, it is important to assess the nature of the issue first. Common problems might include delays, missed deliveries, or damaged items. The first step for users is to check the tracking information provided in the Roadie app or on their website, as this may indicate the current status of the delivery and provide insights into any delays. If the tracking information does not clarify the situation, the next best course of action is to review any notifications or messages sent from the driver or Roadie regarding the delivery. Communication is key, and often, the driver might have left a message that explains the issue. For more severe problems, such as damaged goods or a completely failed delivery, users are recommended to consult the help or support section available on Roadie's website. This section can provide guidance on the proper procedures to follow, including the possibility of filing a claim or request for further support. Remember, each situation may vary, and the specific responses or resolutions may depend on the nature of the problem. For precise information regarding assistance, it is advisable to explore the relevant sections on the official Roadie page.