Updated

Rite Aid Customer Service

Phone Number & Contact Info

Rite Aid's Best Phone Number

800-748-3243
Toll-free·Calls Customer Service·Most popular Rite Aid number
Q:

How do I talk to a live human at Rite Aid?

A:Don't press or say anything.
Q:

Does Rite Aid offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

Rite Aid Customer Phone Numbers

Services/Products

800-821-1833
Toll-free · 24 hours, 7 days · Calling this Rite Aid number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Rite Aid phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press or say anything.
Below are some clips we've found from Rite Aid's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Rite Aid. Your feedback is very valuable to us. Please stay on the line at the end for a brief three question survey. To locate a store, please press one. To check a Rite Aid gift card balance, press two. To speak with a Rite Aid customer care agent, please press three."
Excerpt from a call with Rite Aid
Wednesday, January 3, 2024 8:27 PM

The first phone menu

"Thank you for calling Rite Aid.
To locate a store, please press one.
To check a Rite Aid gift card balance, press two."
Excerpt from a call with Rite Aid
Tuesday, April 2, 2024 4:21 PM

After you press 3

"Your feedback is very valuable to us. Please stay on the line at the end for a brief three question survey. To speak with your local pharmacist or with a health care professional, press five.
To speak to an agent regarding an order from our online store, press one.
To speak to an agent about Rite Aid Rewards loyalty program or concerns about bonus cash, press two."
Excerpt from a call with Rite Aid
Thursday, February 22, 2024 4:01 PM

What are the hours and when should I call?

Rite Aid operates the call center for this 800-748-3243 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rite Aid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rite Aid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Rite Aid is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Rite Aid

In summation, the best day to call Rite Aid is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Rite Aid staffs the call center well on Tuesday.

Why Customers Call Rite Aid

If you have time to do a bit of reading before you call Rite Aid, we recommend you read over some of our problem-specific articles.

Is It Possible to Merge Two Rite Aid Accounts?

Merging two Rite Aid accounts can be done by following a few straightforward steps. By consolidating multiple accounts into one unified profile under a single login credential and combining all relevant information in a centralized manner within your preferred primary account at Rite Aid, managing prescriptions and making purchases becomes significantly more convenient. So, if you're dealing with multiple Rite Aid accounts and wish for better organization and ease of access - don't hesitate to reach out to their customer support, who will guide you through this process seamlessly.

How to Report an Issue with Rite Aid Delivery?

To quickly resolve an issue with your Rite Aid delivery, call Rite Aid customer support immediately or contact the delivery service online, via phone or through the mobile app to report the issue. Make sure you don't delay making your report so the matter can be resolved quickly and a replacement or refund can be processed.

What are the accepted payment methods at Rite Aid?

Rite Aid accepts various payment methods to ensure convenient transactions. Customers can make purchases using major debit and credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, Rite Aid also accepts payments made through Apple Pay and Google Wallet, allowing for quick and secure transactions from compatible devices. It's important to note that the accepted payment methods may vary depending on the location and store policies. However, Rite Aid does not accept personal checks or the EBT (Electronic Benefits Transfer) card for payment. For a hassle-free shopping experience, customers have multiple options to make their purchases at Rite Aid, ensuring flexibility and ease of payment.

Top Rite Aid customer service problems

Click the link above to get answers to just about any Rite Aid customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Rite Aid, and their purpose. Are any of these similar to the reason you are trying to call?
Update contact information: "Caller wants to update email and phone number on file for their account."
- From a call lasting 4m 54s , Jan 3, 2024 8:27 PM

More Rite Aid Customer Service Contacts

There are of course other ways to contact Rite Aid customer service besides the phone. Below we list the best ones, by medium.

Rite Aid Customer Help Desk / Web Support

riteaid.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Rite Aid customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Rite Aid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rite Aid agent. This phone number is Rite Aid's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-748-3243 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Rite Aid first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Rite Aid has 2 phone numbers. It's not always clear what is the best way to talk to Rite Aid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Rite Aid. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rite Aid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Rite Aid Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated