Rite Aid Customer Service Issues

I'm upset with Rite Aid for denying my husband's pain medication today because he didn't pick it up the day it was filled. It's frustrating that they add extra days for the next month based on their computer records of when it was picked up, rather than when it was due. For example, last month the prescription was filled on the 25th, but my husband could only pick it up on the 26th. This month when he went to pick it up on the 25th, Rite Aid said he didn't pick it up until the 29th, which is not accurate. Now they won't provide the medication until the 28th. I believe medications should be refilled every 30 days based on the day it was filled, not picked up. I doubt this complaint will lead to any changes, as I've seen others with similar issues left unresolved. Additionally, their online ordering system is unreliable, often adding medications I didn't select and causing me to call in my refills instead.

During my recent shopping trip at Rite Aid, I encountered multiple issues that left me frustrated. After purchasing over $[redacted] worth of items, I received a faulty hair straightener. When I tried to return it, I discovered discrepancies on my receipt – some items were charged multiple times, while others were missing. Additionally, items marked as clearance were not discounted as expected. The cashier and another employee made attempts to use someone else's loyalty points, but I insisted on using my own. Upon reviewing my purchases, I realized I didn't receive the appropriate discounts. This experience has left me feeling disgusted with the situation.

There may be an opportunity to consider how staff are scheduled for work. I have observed that staffing levels vary depending on whether management is present. It appears that at times, the cashier is also tasked with floor duties, and backup assistance may not always be readily available. Additionally, there have been instances where management seems preoccupied on their phones while employees are diligently working. I have witnessed a dedicated employee rushing to restock coolers efficiently within a limited timeframe, while a supervisor appeared to move at a slower pace. It seems that there are concerns about staff morale due to fears of reduced hours, unpredictable schedules, and potential favoritism towards certain employees. It is evident that there are hardworking individuals within the company who deserve fair treatment and support. It might benefit the organization to address these observations and ensure that all employees are valued and treated equitably.

I recently took advantage of a great deal on Arm & Hammer kitty litter, getting a buy one get one free offer along with $10 bonus cash for spending $25. The litter usually costs $9.49 per box, so I spent nearly $30 to qualify for the deal. Unfortunately, the store didn't have the 6 boxes required for the deal in stock. Although they offered me a rain check for the price, it wouldn't include the bonus cash, which was a significant part of the offer. I find this misleading as the deal is advertised but not available in the store. It seems like false advertising to me. I wonder if this deal is just a ploy to drive customers to the store since online orders aren't allowed. As a pet owner with 5 cats, I go through about 2 boxes a month and really want to make this deal work.

I recently visited the Rite Aid pharmacy on 6th Avenue and 13th Street, and unfortunately, had a very uncomfortable experience with the cashier. Despite being a loyal customer for 8 years, I was accused of stealing because I pay for my items in two separate transactions, one for me and one for my boss. To make matters worse, the cashier made this accusation in a rude manner and insensitively asked if I intended to pay for the snacks my child was holding. I felt humiliated and disrespected. When I tried to address the issue with the manager, who doesn't speak Spanish, they left me with another employee without hearing me out. This treatment was unacceptable, especially considering how frequently I visit the store. I hope that this situation is resolved fairly, as I am still feeling upset about the incident.

I visited my local Rite Aid in Skowhegan, ME [redacted] on Christmas Eve. I was surprised and dismayed to see employees busy replacing Christmas items with Valentine's products. Two entire sides of an aisle were already Valentine's themed on Christmas Eve. The staff seemed stressed and more concerned with the switch than helping customers. They were loud, obstructing the aisles, and mentioning the tight deadline for the changeover. I wonder, couldn't this have waited until after Christmas? This experience left me frustrated, and I ended up reluctantly shopping at Wal-Mart. It's disappointing to see such poor marketing decisions at a senior level, especially in a small town setting. It's a missed opportunity to have earned our Christmas spending. Unfortunately, now you won't be getting my business for Valentine's Day either. Sincerely, J.L. Miller.

I had a disappointing experience while trying to return an item with a receipt at a Rite Aid store. The associate was rude and refused the return stating that it wasn't purchased at that particular location. I know that it shouldn't matter as long as it's a Rite Aid product being returned to any Rite Aid store with a receipt. Additionally, I am puzzled by the benefits of the "wellness loyalty card" at Rite Aid. After spending nearly $[redacted] on various wellness products, there were no rewards or points earned, unlike Walgreens' loyalty program which seems more rewarding. I tried reaching out for assistance but was put on hold for 26 minutes and couldn't speak to a live person. The associate's behavior was unprofessional, and I feel I should receive the points I deserve. It's frustrating that I now have to go to another store to make the return, adding to the inconvenience. I believe I should be compensated with at least 20,[redacted] points ($20 rewards) for the charger I purchased. I have the receipt as proof.

I dropped off a prescription yesterday and was informed that it would be ready in 35 minutes. When I called 45 minutes later for an update, the pharmacist said she wouldn't fill it because my doctor didn't respond. I mentioned it might be due to the holiday, but was told another pharmacist claimed my doctor never answers. I contacted my doctor's office, and they confirmed they were open all day and hadn't been contacted. Upon calling the pharmacy again, the same pharmacist refused to fill my prescription, stating she wouldn't even confirm with the number on the prescription. This experience is unfair as I've been without my medication for 10 days, and after finally finding a pharmacy with it, I faced discrimination.

Subject: Urgent Assistance Needed Regarding Employee Matter Dear Management at RITES, I am writing to bring to your attention concerning Mr. Pankaj Kumar Pandey, a non-permanent employee working in the Sector 15 Noida office, who has been exhibiting abusive behavior towards his wife and daughter at home. Despite repeated requests from his wife's family to stop, he continues to engage in domestic violence and belittle his wife for working at a reputable international school as a music teacher. Mr. Pandey's actions have extended to creating issues in her workplace as well. As concerned family members, we are reaching out to request your intervention by issuing a strict warning to Mr. Pandey at his workplace. It is imperative to address this matter promptly to uphold the integrity of your institution and prevent any further distress to his wife and family. Thank you for your attention to this urgent matter. Sincerely, Mourina Chatterjee, Sister-in-law of N.P.

I recently visited the Rite Aid on 122nd and Division to make a return without a receipt. The employee informed me that it's against Rite Aid's policy to process returns without a receipt. I found her manner to be rude and she mentioned it was per the manager's instructions. Furthermore, a security guard intervened unnecessarily. Despite my calm demeanor, they declined my return request. Can someone clarify Rite Aid's policy regarding returns without a receipt? Your assistance is appreciated. Thank you, James C.

Two days ago, I accidentally dropped my prescription, and 3-4 pills fell down the sink. I promptly informed my doctor at the end of our appointment. He sent in a new prescription for me. When I arrived at Rite Aid, I was informed my insurance needed to provide an override for early access to my medication, which was granted after reaching out. Insurance mentioned my doctor needed to contact them for preauthorization, and that was also done. Following insurance approval, I asked Rite Aid to process it again. They confirmed it would be ready in an hour. However, upon arrival, the pharmacy rudely informed me they couldn't dispense it due to system restrictions. Frustrated, I contacted customer service, who assured me they were escalating the issue to regional customer service and promised a prompt callback. Despite three hours passing, I am still waiting for an update.

Yesterday, on 4/13/22, I purchased two packages of gel toe separators, which had different color packaging but were clearly the same product. Unfortunately, they do not adhere to my toes, and there were no instructions provided on how to make them adhere. Both packages had the same barcode numbers. I returned to the store today, on 4/14/22, without a receipt for a refund, as promised on the packaging. I showed the item on my AMEX card statement online, displaying a charge of $12.77 on 4/23/22 at RiteAid. The store offered me a credit of $5.49, stating it was buy one, get one free. However, there was no such label on the shelf, so I went back and took a picture as proof. I declined the $5.49 credit and am requesting a full refund of $12.77 either credited back to my card or issued as store credit. The store number is #[redacted].

I am trying to reach out to the district manager regarding an issue with my prescription at store number [redacted]. I have been attempting to transfer my medication there since June 22nd. Despite visiting both locations multiple times, today marking the fourth visit, my husband was informed at the store that the prescription was actually at the Shermans Dale location in Pennsylvania. The pharmacist at store number [redacted] advised me to contact a district manager to expedite the process since they are closed tomorrow for the 4th of July. My attempts to have the manager intervene have been unsuccessful, leaving me facing almost 13 days without necessary medication.

I recently visited your store in Escondido on Felicita Parkway to purchase Punky's blue direct dye shampoo. However, my experience with employees Flora and Danor was disappointing. Upon browsing the store, Flora approached me with a condescending tone, questioning my presence in the store. Their body language and remarks made me feel profiled and discriminated against. Despite my discomfort, I assertively expressed my concerns, but the situation escalated unnecessarily. I hope for a formal complaint to be filed against these employees to prevent such behavior towards other customers. In the future, I plan to document my visits to ensure accountability. Until I receive confirmation that appropriate action has been taken, I will consider shopping at a nearby CVS. Thank you for addressing this matter promptly.

I am very frustrated today. I called my local Rite Aid at 9:30 a.m. on Saturday, October 1, [redacted], to inquire about a prescription for my father. No one picked up in the pharmacy, so I left a detailed message. After not hearing back for 6 hours, I called again, leaving another message. By 3:45 p.m., with no response, I went to the Rite Aid to check on the prescription, just to find out the pharmacy closed at 4 p.m., and I arrived at 4:02. Now my father is without his medication. If I have to take him to the ER for insulin later, I will be extremely upset, and Rite Aid will face consequences. Being short-staffed is understandable, but at my workplace, we ensure all calls are returned before the end of the day, even if it means staying a bit longer. The pharmacy's lack of communication is concerning as it could jeopardize lives. If they had called me back, I could have contacted his doctor for a prescription. Now, I am left in a difficult situation until Monday. This level of service is unacceptable.

I would like to address some concerns I recently experienced at your store located at [redacted] Main St, Gloucester, VA [redacted]. About six months ago, the pharmacy was running smoothly, but there seems to have been a significant decline in service since then. There have been multiple instances of staff turnover, and the store has been closing the pharmacy early at 7 PM instead of the advertised 9 PM. During my last visit, I witnessed a situation where the pharmacist closed the pharmacy gate abruptly and addressed customers rudely about their prescriptions, mentioning being short-staffed and behind on filling prescriptions. The pharmacy staff has been unhelpful and unresponsive, even lying about not receiving a prescription called in by my daughter's doctor. I have since switched my prescriptions to Walmart due to the numerous issues faced at Rite Aid. I hope this feedback can prompt some investigation into the store's management and staffing problems for improvement. Thank you for your attention to this matter.

I recently spoke with a store manager and bought 2 fans. Unfortunately, one fan turned out to be weak, so I wanted to return it. The manager assured me that I could return it with just the receipt, even though I no longer had the box. However, when my daughter went to the Rite Aid store in Westwood Seattle last night, they refused the refund because I didn't have the box with the SKU number. This situation is very frustrating for me, especially since I am facing a serious surgery and cannot deal with unnecessary complications. The receipt does have the SKU number, and the other fan I purchased is working well. I appreciate any assistance you can provide. Thank you, Evelyn.