Renaissance Hotels Customer Service

Phone Number & Contact Info

Renaissance Hotels's Best Phone Number

Toll-free·Calls Customer Service·Most popular Renaissance Hotels number

How do I talk to a live human at Renaissance Hotels?

A:Press 1, press 2, then enter phone number and wait

Does Renaissance Hotels offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

Renaissance Hotels Customer Phone Numbers


Toll-free · 24 hours, 7 days · Press 1, press 2, then enter phone number and wait ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Renaissance Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, press 2, then enter phone number and wait
Below are some clips we've found from Renaissance Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Marriott. How can I help you today?"
Excerpt from a call with Renaissance Hotels
Monday, January 8, 2024 3:41 PM

They may ask you to say or enter information

"You can say things like make a reservation or what's my points balance."
Excerpt from a call with Renaissance Hotels
Monday, January 8, 2024 3:41 PM

What are the hours and when should I call?

Renaissance Hotels operates the call center for this 800-721-7033 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 119 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Renaissance Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Renaissance Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Renaissance Hotels is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 119 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Renaissance Hotels

In summation, the best day to call Renaissance Hotels is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Renaissance Hotels staffs the call center well on Tuesday.

Why Customers Call Renaissance Hotels

If you have time to do a bit of reading before you call Renaissance Hotels, we recommend you read over some of our problem-specific articles.

Are pets allowed at Renaissance Hotels?

Yes, pets are allowed at Renaissance Hotels. We understand that pets are a part of your family, and we welcome them to join you during your stay. Our pet-friendly policy ensures that your furry companion feels comfortable and cared for. However, please note that there might be certain restrictions and fees applicable to pet stays. We recommend contacting the specific Renaissance Hotel you plan to stay at to inquire about their pet policy and any additional requirements. Whether it's a wagging tail or a soothing purr, we look forward to hosting both you and your beloved pet at Renaissance Hotels.

What is the smoking policy at Renaissance Hotels?

At Renaissance Hotels, we maintain a smoke-free environment to ensure the comfort and well-being of all guests. Smoking, including the use of e-cigarettes, is strictly prohibited in all indoor areas, including guest rooms, public spaces, and dining establishments. We understand the importance of providing a clean and healthy atmosphere for our guests. For those who do smoke, designated outdoor smoking areas are available. Please note that any violations of our smoking policy may result in additional charges and possible eviction. We appreciate your understanding and cooperation in creating an enjoyable experience for all guests at Renaissance Hotels.

Do Renaissance Hotels offer a rewards program?

Yes, Renaissance Hotels does offer a rewarding loyalty program called Marriott Bonvoy. By joining this program, guests can earn points for their stays at any Renaissance Hotel or other participating Marriott properties worldwide. These points can be redeemed for various benefits and rewards, including free nights, room upgrades, and exclusive experiences. Additionally, Marriott Bonvoy members enjoy perks such as free Wi-Fi, mobile check-in, and access to member-only rates. The program has multiple membership tiers - Silver, Gold, Platinum, Titanium, and Ambassador - each offering different privileges and levels of personalized service. With the Renaissance Hotels' rewarding loyalty program, guests can make their stays more memorable and enjoy exclusive perks as a token of appreciation for their continued loyalty.

Top Renaissance Hotels customer service problems

Click the link above to get answers to just about any Renaissance Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Renaissance Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Reservation inquiry: "We want to double check to see that we have reservations at the Renaissance Hotel in Palm Springs for RJO Convention."
- From a call lasting 7m 26s , Jan 8, 2024 3:41 PM

Conclusion and closing notes

This is Renaissance Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Renaissance Hotels agent. This phone number is Renaissance Hotels's best phone number because 714 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-721-7033 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Renaissance Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Renaissance Hotels has 2 phone numbers. It's not always clear what is the best way to talk to Renaissance Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Renaissance Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Renaissance Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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