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Renaissance Hotels Customer FAQ

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What is Renaissance Hotels's Phone Number?

The question we are asked most often is about how to talk to Renaissance Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Renaissance Hotels Customer Questions

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Amenities

What amenities are provided in the rooms?

Renaissance Hotels provide a range of room amenities designed for comfort, including plush bedding, large desks, complimentary...
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Is there a fitness center at the hotel?

Renaissance Hotels generally include fitness centers for guests to maintain their exercise routines, featuring various...
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Is there a restaurant on-site?

Renaissance Hotels usually have on-site dining options which vary by location, catering to different culinary preferences. They...
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Is Wi-Fi included in the room rate?

Wi-Fi access and fees differ by Renaissance Hotel, with many offering free Wi-Fi in public spaces. In-room Wi-Fi may be...
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Is there a spa or wellness center at the hotel?

Renaissance Hotels often emphasize relaxation and may offer spa and wellness amenities, which can differ by location. Some...
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Services

Are pets allowed at Renaissance Hotels?

Renaissance Hotels' pet policies vary by location, with some allowing pets and others imposing restrictions. Pet owners should...
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Do Renaissance Hotels offer a rewards program?

Renaissance Hotels is part of the Marriott Bonvoy rewards program, allowing guests to earn points during stays that can be...
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Do you provide shuttle service to and from the airport?

Renaissance Hotels differ regarding airport shuttle services, with some offering complimentary or paid options while others do...
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Are there meeting and event spaces available?

Renaissance Hotels provides diverse spaces for various events, including corporate meetings and social gatherings. These spaces...
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Policies

What is the check-in and check-out time?

Renaissance Hotels typically have a check-in time of 3:00 PM and check-out at 12:00 PM, with possible variations by location....
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What is the cancellation policy?

The cancellation policy at Renaissance Hotels can differ by location, reservation type, and booking method. Typically,...
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What is the smoking policy at Renaissance Hotels?

Renaissance Hotels aim to provide a healthy environment, typically operating as smoke-free facilities, with some having...
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