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RCI Customer Service

Phone Number & Contact Info

RCI's Best Phone Number

800-338-7777
Toll-free·Calls Customer Service·Most popular RCI number
Q:

How do I talk to a live human at RCI?

A:Press 6
Q:

Does RCI offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this RCI phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6
Below are some clips we've found from RCI's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"This call may be monitored or recorded for quality assurance. For information about our privacy practices, visit r c I dot com. Thank you for calling RCI, your first stop travel shop. We're your ultimate travel companion for exchanges, hotels, cruises, car rentals, and more with prices that can't be beat. RCI. Start here. Go anywhere. For assistance in English, press one."
Excerpt from a call with RCI
Wednesday, January 31, 2024 10:54 PM

They may need the phone number on your account

"Thank you for calling RCI, your first stop travel shop. We're your ultimate travel companion for exchanges, hotels, cruises, car rentals, and more with prices that can't be beat. RCI, start here, go anywhere. This call may be monitored or recorded for quality assurance. For information about our privacy practices, visit r c I dot com.
For assistance in English, press one.
Please say or enter the telephone number on your RCI account including area code."
Excerpt from a call with RCI
Tuesday, June 4, 2024 1:52 PM

What are the hours and when should I call?

RCI operates the call center for this 800-338-7777 phone number Mon-Fri 8am-8pm, Sat 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 653 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this RCI phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like RCI staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call RCI is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 653 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call RCI

In summation, the best day to call RCI is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that RCI staffs the call center well on Wednesday.

Why Customers Call RCI

If you have time to do a bit of reading before you call RCI, we recommend you read over some of our problem-specific articles.

What is the cancellation policy for RCI bookings?

RCI has a flexible cancellation policy for its bookings. If you need to cancel your reservation, you must notify RCI at least 45 days prior to your scheduled arrival date. By doing so, you will be eligible for a full refund of your deposited points or fees. However, if you cancel within 45 days of your arrival date, your points or fees will be forfeited. It is important to note that cancellation policies may vary depending on the specific resort or accommodation you have booked with RCI, so it is recommended to review the individual cancellation terms before making any changes. RCI understands that unforeseen circumstances may arise, and they strive to provide a fair cancellation policy while ensuring customer satisfaction.

What benefits do I get as an RCI member?

As an RCI member, you gain access to a plethora of benefits that enhance your vacation experiences. Firstly, you have the opportunity to exchange your timeshare week for an exciting vacation in thousands of destinations worldwide. RCI provides a wide variety of accommodations, including resorts, hotels, and even cruise vacations. Additionally, RCI offers exclusive discounts on rental cars, flights, and activities in various destinations. RCI members also gain access to Last Call Vacations, which feature incredible deals and discounted vacations. Furthermore, RCI membership provides access to a range of travel services such as vacation protection against unexpected cancellations, travel guides, and valuable travel advice. With RCI membership, you can maximize your vacation opportunities, explore new destinations, and create memorable experiences with ease.

Can I transfer my RCI membership to someone else?

No, RCI memberships cannot be transferred to someone else. Memberships are strictly non-transferable and can only be used by the individual or the family mentioned during the initial membership sign-up. However, RCI offers various alternatives to accommodate different situations. For instance, if the original member is unable to travel, they can designate a guest certificate in someone else's name so that they may enjoy the benefits. Additionally, RCI allows members to gift or rent their exchanged weeks to friends or family members. These options ensure that the membership remains valuable and flexible while still adhering to the non-transferable policy.

Top RCI customer service problems

Click the link above to get answers to just about any RCI customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to RCI, and their purpose. Are any of these similar to the reason you are trying to call?
Verifying RCI call: "I wanted to make sure this was really from RCI before I talk to them."
- From a call lasting 8m 26s , Mar 7, 2024 9:32 PM
Checking reservation options: "I was looking at Dubai, the harbor tool Thales Resort for twenty twenty five, and considering Australia around the same time."
- From a call lasting 23m 21s , Jan 31, 2024 10:54 PM

More RCI Customer Service Contacts

There are of course other ways to contact RCI customer service besides the phone. Below we list the best ones, by medium.

RCI Customer Help Desk / Web Support

rci.com - Customer Service
Online customer service support
As a last, sometimes only, resort- RCI customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is RCI's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a RCI agent. This phone number is RCI's best phone number because 3,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-338-7777 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call RCI first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, RCI has 1 phone number. It's not always clear what is the best way to talk to RCI representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for RCI. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like RCI. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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