RCI Customer Service

Ways to contact RCI and solve common issues

Use RCI's Phone Number

RCI's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for RCI

Contacting RCI customer support

Below you can compare and contrast the 2 ways to contact RCI by looking at which ones are the fastest and which ones other customers recommend the most for solving RCI customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact RCI across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
10 mins17
Online Help at rci.com
Customer Service
< 10 hrs110

RCI: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for RCI.
Can I exchange my timeshare for a different resort through RCI?
Yes, you can exchange your timeshare for a different resort through RCI. RCI offers a comprehensive exchange program that allows timeshare owners to swap their vacation ownership week for a similar stay at another affiliated resort worldwide. To initiate an exchange, you can utilize RCI's user-friendly online platform, where you can search for available resorts based on your preferred destination and travel dates. Keep in mind that exchange availability may depend on factors such as resort popularity, matching vacation week, and demand. RCI provides various exchange options, including depositing your week for another time, booking a different resort in advance, or accessing last-minute getaways. Additionally, RCI members gain access to exclusive travel benefits and discounts. Therefore, if you desire to experience new destinations and resorts, RCI simplifies the exchange process, enhancing the flexibility and value of your timeshare ownership.
What happens if I have an issue during my vacation booked through RCI?
If you encounter any issues during your vacation booked through RCI, rest assured that their dedicated customer support team is available to assist you. Simply contact their helpline, and their trained representatives will promptly address your concerns and work towards finding a suitable resolution. RCI understands the importance of a smooth and enjoyable vacation experience, and they are committed to ensuring that any issues you may face are resolved with efficiency and professionalism. Whether it's a problem with accommodations, amenities, or any other aspect of your booked vacation, RCI is there to support you. Their goal is to provide excellent customer service and make sure your vacation is as enjoyable as possible.
What benefits do I get as an RCI member?
As an RCI member, you gain access to a plethora of benefits that enhance your vacation experiences. Firstly, you have the opportunity to exchange your timeshare week for an exciting vacation in thousands of destinations worldwide. RCI provides a wide variety of accommodations, including resorts, hotels, and even cruise vacations. Additionally, RCI offers exclusive discounts on rental cars, flights, and activities in various destinations. RCI members also gain access to Last Call Vacations, which feature incredible deals and discounted vacations. Furthermore, RCI membership provides access to a range of travel services such as vacation protection against unexpected cancellations, travel guides, and valuable travel advice. With RCI membership, you can maximize your vacation opportunities, explore new destinations, and create memorable experiences with ease.
What is the cancellation policy for RCI bookings?
RCI has a flexible cancellation policy for its bookings. If you need to cancel your reservation, you must notify RCI at least 45 days prior to your scheduled arrival date. By doing so, you will be eligible for a full refund of your deposited points or fees. However, if you cancel within 45 days of your arrival date, your points or fees will be forfeited. It is important to note that cancellation policies may vary depending on the specific resort or accommodation you have booked with RCI, so it is recommended to review the individual cancellation terms before making any changes. RCI understands that unforeseen circumstances may arise, and they strive to provide a fair cancellation policy while ensuring customer satisfaction.
What happens if I need to cancel my RCI membership?
If you find yourself in need of canceling your RCI membership, you can do so by contacting RCI directly through their customer service. Keep in mind that cancellation terms and conditions may vary depending on your specific membership agreement and the level of membership you have chosen. In some cases, cancellation may incur a fee. However, it is important to reach out to RCI to discuss your situation and understand the options available to you. It's worth noting that cancellation may result in the loss of any unused vacation points or benefits associated with your membership. Therefore, it is advisable to carefully evaluate your reasons for cancellation and explore any alternative options that may better suit your needs before making a final decision.
Can I transfer my RCI membership to someone else?
No, RCI memberships cannot be transferred to someone else. Memberships are strictly non-transferable and can only be used by the individual or the family mentioned during the initial membership sign-up. However, RCI offers various alternatives to accommodate different situations. For instance, if the original member is unable to travel, they can designate a guest certificate in someone else's name so that they may enjoy the benefits. Additionally, RCI allows members to gift or rent their exchanged weeks to friends or family members. These options ensure that the membership remains valuable and flexible while still adhering to the non-transferable policy.
Are there any additional fees or taxes when booking through RCI?
Yes, there may be additional fees and taxes when booking through RCI. These fees can vary depending on the specific resort and destination you choose. Some common fees include booking fees, resort fees, and taxes imposed by local authorities. Booking fees are charged for each reservation made with RCI, and these fees can vary based on the type of accommodation and the length of stay. Resort fees cover additional services and amenities provided by the resort during your stay, such as access to fitness facilities or Wi-Fi. Taxes are imposed by local governments and can include sales tax or occupancy tax. It is important to review the terms and conditions of your specific booking to understand any additional fees or taxes that may apply.
There's more!
Click below to show 1 more questions, answers, and complete guides to common RCI customer support problem.

Recent reasons customers contacted RCI:

Sir maine rci me registation kia tha meri fees * baar debit ho gayi aur mera **** rupee...
I purchased a package from RCI paying $*,***.**. Evidently it expired the day before I...
U have mention mobile no. On your site ********** which is my mobile no. Not your compa...
Our confirmed reservation is not on file at the resort. We are trying to check in. Ple...
This may be a bit long but it is necessary to detail why our account was delinquent. I...
the doctor advised my wife I to cancel our cruise ****** - reservation * ******* on the...
We stayed in Spinnaker Shipyard in Hilton Head, SC, March ** - March **. *Reservation...
My confirmed reservation for Gurney’s Inn Resort and Spa resort ID **** was cancelled...
Yesterday I arrived at a property that rci travel booked for me for * days at the cost...
We reserved a * br, * bath, full kitchen unit. We got * *** bath and a tiny, tiny, tiny...
I spoke with Luis Reyes on Monday ***** PH. ***-***-**** x**** regarding a Family Cruis...
More customer issues

Help me with my issue

Does GetHuman work with RCI?

GetHuman does not work with RCI's customer support operations, directly or in any other way. GetHuman has no partnership or relation to RCI at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check RCI's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting RCI at a Glance

RCI has no chat option
RCI has no customer email
RCI has 1 help forum
RCI has no twitter handle
RCI has no facebook page
Contact information overview

Contacting Other Companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!