Qatar Airways Customer Service

Phone Number & Contact Info

Qatar Airways's Best Phone Number

Toll-free·Calls Customer Service·Most popular Qatar Airways number

How do I talk to a live human at Qatar Airways?

A:Press 2

Does Qatar Airways offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-9pm, Sat-Sun 9am-5:30pm EST. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 1 minute and 7 seconds. The longest hold times are on Friday, and the shortest are on Saturday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Qatar Airways phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from Qatar Airways's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Qatar Airways. If you are a member of our privilege club, press one. If you are a travel agent, press two. If you are calling with regards to bookings and reservations, press three. We have not received your input. Please try again."
Excerpt from a call with Qatar Airways
Wednesday, January 3, 2024 4:02 PM

They may ask you to enter information with the dial pad

"Thank you for calling Qatar Airways.
If you are a member of our privilege club, press one.
If you are a travel agent, press two. If you are calling with regards to bookings and reservation, please enter your nine digit privilege club membership number."
Excerpt from a call with Qatar Airways
Friday, May 24, 2024 1:31 AM

The first phone menu

"Thank you for calling Qatar Airways.
If you are a member of our privilege club, press one.
If you are a travel agent, press two.
If you are calling with regards to bookings and reservations, press three."
Excerpt from a call with Qatar Airways
Friday, June 7, 2024 2:20 AM

After you press 1

"Sorry. This was an invalid input. We have not received your input Please try again.
For first and business class bookings, please press one.
For existing booking, press two."
Excerpt from a call with Qatar Airways
Friday, May 24, 2024 1:31 AM

After you press 3

"For first and business class bookings, please press one for existing bookings.
Press two for new bookings.
Press three for inquiries."
Excerpt from a call with Qatar Airways
Tuesday, June 4, 2024 2:14 PM

What are the hours and when should I call?

Qatar Airways operates the call center for this 877-777-2827 phone number Mon-Fri 8am-9pm, Sat-Sun 9am-5:30pm ET. The short answer is that you should call on a Saturday. This observation and the following section are based on analysis of a sample set of 672 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Qatar Airways phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Qatar Airways staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Qatar Airways is Sunday. The most busy day to call is Monday, which averages 131% more phone calls by comparison. Again, this is based on a sample of 672 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Saturday. The longest wait in the queue on average occurs on Friday, which is 1019% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call Qatar Airways

In summation, the best day to call Qatar Airways is Saturday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Qatar Airways staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.

Calling this Qatar Airways Customer Number

Christian Allen is the editor / author responsible for this content.
Jul 10, 2024

Qatar Airways is a major air carrier that flies all over the world. With thousands of flights every day, it's not surprising that Qatar Airways gets a lot of customer service phone calls each day at its call center.

Why Do People Call Qatar Airways Customer Support?

  • Making reservations for flights
  • Changing, rebooking, or canceling flights
  • Asking for refunds or ticket credits
  • Questions about Qatar Airways' Privilege Club loyalty program
  • Inquiries about lounge access
  • Making complaints or compliments about Qatar Airways employees
  • Help with lost or delayed baggage
  • Coordinating assistance for children or passengers with special needs
  • Technical support for using the Qatar Airways website

Best Practices for Calling Qatar Airways Customer Service

There are several things that you can to do to help ensure that your call is answered quickly and professionally:

  • As an international company, Qatar Airways provides phone-based customer service in multiple languages and in many countries. Before calling, check the Qatar Airways website for the correct number to call.
  • In the United States, call center hours are 9 am to 6 pm, Monday through Friday.
  • Next, make sure you have any needed items or documents in front of you, such as your Qatar Airways number, ticket confirmation number, correspondence from Qatar Airways or your travel agent, payment method, passport, and billing statements. You may need these over the course of your call.
  • It's also a good idea to have pen and paper handy so you can take notes if necessary.

How do Consumers Feel About Calling Qatar Airways Customer Service?

There does not appear to be a pattern of online or offline complaints about Qatar Airways. This indicates a lack of serious problems with customer service and that flyers are generally pleased with the service they do receive.

What Kind of Issues can Qatar Airways Customer Service Representative Resolve?

Qatar Airways customer service can resolve most issues faced by air travelers, including providing help with ticket purchases, rebooking and cancellations, fare questions, baggage issues and special requests.

What Can't Be Resolved With a Call to Qatar Airways Customer Service?

There are some issues that are difficult or impossible to resolve with Qatar Airways over the phone. These include:

Passport and visa issues: Qatar Airways enforces passport and visa requirements but is not in a position to change or bend rules.

Items lost in airports: You will need to contact the airport or TSA to report the loss

Qatar Airways Flight Partners: If you book your fare through Qatar Airlines but your flight is on one of Qatar Airlines' code-share partners, you may need to call that airline to resolve some issues.

What Should You Do if Your Call to Qatar Airways is Unsuccessful?

If you feel that your call to Qatar Airways customer service and did not go as you would have liked it to, don't fret. You still have options for getting a resolution or an answer to your questions.

  • First, review the notes you took during your call. You may be able to identify an area of miscommunication that hampered your initial conversation.
  • Call back. The next representative you speak to may have more training or experience than the previous agent. This representative may be able to resolve your problem or answer your question.
  • If calling doesn't seem to work, try another contact method. Email is one possibility and there is a form you can use on the website. You could also try reaching out through one of the airline's social media profiles.
  • Contact your travel agent or the third-party travel site through which you purchased your ticket. The agent or the other company may be willing to advocate on your behalf.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Qatar Airways

If you have time to do a bit of reading before you call Qatar Airways, we recommend you read over some of our problem-specific articles.

How Do I Change My Flight on Qatar Airways

If you have an upcoming flight with Qatar Airways, you can change your flight varies ways with these helpful tips.

What is the baggage allowance for Qatar Airlines?

The baggage allowance for Qatar Airways varies depending on the fare type and destination. For Economy passengers, the allowance is generally one piece of checked baggage weighing up to 30kg. Business class passengers usually have a higher allowance, with two pieces of checked baggage, each weighing up to 32kg. For some destinations, a weight concept is applied, allowing Economy passengers to check multiple bags as long as the total weight does not exceed the specified limit. Additionally, cabin baggage is permitted, with dimensions typically limited to 50x37x25cm and a maximum weight of 7kg. However, it is advised to check the exact baggage allowance for the specific ticket, as it may vary based on factors like class of travel and Qatar Airways' agreements with partner airlines.

Can I check-in online for my Qatar Airlines flight?

Yes, passengers flying with Qatar Airways have the convenience of checking-in online for their flights. Online check-in is available 24 hours before the scheduled departure time and can be done via the Qatar Airways website or mobile app. This service allows passengers to select their preferred seats and print their boarding passes at their convenience. Additionally, travelers can choose to receive their boarding pass electronically on their mobile devices. Online check-in is recommended as it saves time at the airport and provides a smoother travel experience. However, passengers with oversized baggage or special requirements are advised to check-in at the airport counter. Overall, Qatar Airways offers the flexibility of online check-in to enhance passenger convenience and streamline their journey.

Top Qatar Airways customer service problems

Click the link above to get answers to just about any Qatar Airways customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Qatar Airways, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 5m 28s , Jul 10, 2024 4:09 PM
Ticket modifications for mother: "I need it for my mom, she's eighty four years old and she has a health problem."
- From a call lasting 19m 57s , Jul 9, 2024 3:10 PM
: "undefined"
- From a call lasting 3m 9s , Jul 9, 2024 3:06 PM
Seat change request: "I need to change my mom's seat to have more leg room due to her health."
- From a call lasting 4m 18s , Jul 9, 2024 3:01 PM
Inquiring about seat arrangement: "I need to organize a seat for my mom with free leg space at the front due to her health problem."
- From a call lasting 5m 7s , Jul 9, 2024 2:42 PM
Booking return flight: "I wanna book the return ticket from Perth to Cyprus."
- From a call lasting 44m 45s , Jul 3, 2024 3:53 PM
Adding return date to ticket: "Hello, I have an open ticket and would like to put a return date on it."
- From a call lasting 9m 30s , Jul 3, 2024 3:41 PM
Updating ticket dates: "I have an open ticket from Perth to Cyprus and I would like to update the dates on it for the traveler, Anna Alexi."
- From a call lasting 7m 52s , Jul 3, 2024 3:33 PM
Flight change to London: "I'm trying to change my flight to London."
- From a call lasting 21m 53s , Jun 26, 2024 7:45 PM
Flight rescheduling request: "I forgot my passport at home and need to reschedule my flight, please."
- From a call lasting 8m 45s , Jun 26, 2024 11:30 AM

More Qatar Airways Customer Service Contacts

There are of course other ways to contact Qatar Airways customer service besides the phone. Below we list the best ones, by medium.

Qatar Airways Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Qatar Airways customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Qatar Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Qatar Airways agent. This phone number is Qatar Airways's best phone number because 12,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-777-2827 include Flight delayed, Complaint, Make a booking, Lost Baggage, Change or cancel flight and other customer service issues. Rather than trying to call Qatar Airways first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Qatar Airways has 1 phone number. It's not always clear what is the best way to talk to Qatar Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Qatar Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Qatar Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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