Puma Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Puma number
Q:How do I get a live human at Puma?
A:Press 1 for US customer. Then Press 4.
Q:Does Puma offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 7am-12am EST. The least busy day is Thursday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 8 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Puma phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for US customer. Then Press 4.
Here is how our research team describes the way the Puma phone system greets you: For U.S. customers, press 1. For Canadian customers, press 2.
Below are some clips we've found from Puma's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Puma. For quality purposes, your call may be monitored recorded. US customers, please press one. Canadian customers, please press two."
Excerpt from a call with Puma
Thursday, January 4, 2024 1:57 PM
The first phone menu
"Thank you for calling Puma. For quality purposes, your call may be monitored or recorded.
US customers, please press one.
Canadian customers, please press two."
Excerpt from a call with Puma
Thursday, February 8, 2024 10:13 PM
After you press 1
"For questions about a product or to place an order, press one.
For returns, press two.
For questions regarding an existing order, press three.
For all other inquiries, press four."
Excerpt from a call with Puma
Thursday, February 15, 2024 9:03 PM

What are the hours and when should I call?

Puma operates the call center for this 888-565-7862 phone number Mon-Sun 7am-12am ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Puma phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Puma staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Puma is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Puma is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Puma staffs the call center well on Thursday.

Why call this Puma number?

Below is a sample of recent calls to Puma, and their purpose. Are any of these similar to the reason you are trying to call?
Wrong item received: "I was sent the wrong shoes, they're not my size."
- From a call lasting 12m 36s , Feb 15, 2024 9:03 PM
Incorrect shoe received: "I received two shoes instead of one, and neither are the correct one I ordered."
- From a call lasting 20m 22s , Feb 8, 2024 10:29 PM
Wrong order received: "I just got my order, but I got the wrong order - I ordered one shoe and got two shoes, none of which are the right ones."
- From a call lasting 6m 58s , Feb 8, 2024 10:15 PM

More Ways to Contact Puma Customer Service

There are of course other ways to contact Puma customer service besides the phone. Below we list the best ones, by medium.
Live Chat
https://us.puma.com/us/en/contact-us.html - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Puma provides this option.
Puma's website
As a last, sometimes only, resort- Puma customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Puma's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Puma agent. This phone number is Puma's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-565-7862 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Puma first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Puma has 1 phone number. It's not always clear what is the best way to talk to Puma representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Puma. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Puma. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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