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Puma Customer Service

Phone Number & Contact Info

Puma's Best Phone Number

888-565-7862
Toll-free·Calls Customer Service·Most popular Puma number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Puma?

A:Press 1 for US customer. Then Press 4. You can also use our free service that can talk to Puma for you and report back.
Q:

Does Puma offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 7am-12am EST. The least busy day is Saturday, and the most busy day is Monday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:The average hold time is 8 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Puma below.

Let us call and talk to Puma for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Puma phone number to document the phone system.
Here is how our research team describes the way the Puma phone system greets you: For U.S. customers, press 1. For Canadian customers, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for US customer. Then Press 4.
Below are some clips we've found from Puma's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Puma. For quality purposes, your call may be monitored recorded. US customers, please press one. Canadian customers, please press two."
Excerpt from a call with Puma
Thursday, January 4, 2024 1:57 PM

The first phone menu

"Thank you for calling Puma. For quality purposes, your call may be monitored or recorded.
US customers, please press one.
Canadian customers, please press two."
Excerpt from a call with Puma
Wednesday, June 12, 2024 11:04 AM

After you press 1

"For questions about a product or to place an order, press one.
For returns, press two.
For questions regarding an existing order, press three.
For all other inquiries, press four."
Excerpt from a call with Puma
Thursday, February 15, 2024 9:03 PM

What are the hours and when should I call?

Puma operates the call center for this 888-565-7862 phone number Mon-Sun 7am-12am ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 52 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Puma call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Puma phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Puma staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Puma is Saturday. The most busy day to call is Monday, which averages 120% more phone calls by comparison. Again, this is based on a sample of 52 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Puma

In summation, the best day to call Puma is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Puma staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Puma

If you have time to do a bit of reading before you call Puma, we recommend you read over some of our problem-specific articles.

Are Puma products covered by a warranty?

Yes, Puma products are covered by a warranty. Puma provides a warranty on their products to ensure customer satisfaction and guarantee the quality of their items. The warranty coverage varies depending on the specific product and its intended use. Puma offers a standard warranty, typically covering manufacturing defects and faults that may arise during normal use. However, the warranty does not cover damages caused by improper use, accidents, or normal wear and tear. To benefit from the warranty, customers need to retain their proof of purchase and contact Puma's customer service. Their dedicated team will assess the claim and provide assistance in case the product qualifies for warranty coverage.

Does Puma offer international shipping?

Yes, Puma offers international shipping to various countries worldwide. Customers can easily place orders on the Puma website and select their desired international shipping destination during the checkout process. Puma utilizes trusted international shipping carriers to ensure reliable and efficient delivery of products to customers globally. However, specific shipping times and costs may vary depending on the destination country and additional customs fees or taxes that may apply. It is recommended that customers review the international shipping information provided by Puma on their website or reach out to their customer service team for more detailed inquiries regarding international shipping options and procedures.

What payment methods does Puma accept?

Puma accepts a variety of payment methods to ensure a convenient and secure shopping experience for its customers. We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer the option to pay through various digital payment platforms, such as PayPal and Apple Pay. Puma also facilitates payments through its own gift cards, which can be purchased online or at our retail stores. We understand the importance of flexibility, so we strive to provide multiple payment options to accommodate customer preferences. Please note that accepted payment methods may vary depending on the country and applicable regulations.

Top Puma customer service problems

Click the link above to get answers to just about any Puma customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Puma, and their purpose. Are any of these similar to the reason you are trying to call?
Language barrier: "I'm sorry, do you speak Russian?"
- From a call lasting 4m 7s , Jun 12, 2024 11:04 AM
Wrong item received: "I was sent the wrong shoes, they're not my size."
- From a call lasting 12m 36s , Feb 15, 2024 9:03 PM
Incorrect shoe received: "I received two shoes instead of one, and neither are the correct one I ordered."
- From a call lasting 20m 22s , Feb 8, 2024 10:29 PM
Wrong order received: "I just got my order, but I got the wrong order - I ordered one shoe and got two shoes, none of which are the right ones."
- From a call lasting 6m 58s , Feb 8, 2024 10:15 PM

More Puma Customer Service Contacts

There are of course other ways to contact Puma customer service besides the phone. Below we list the best ones, by medium.

Puma Customer Service Live Chat

us.puma.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Puma provides this option.

Puma Customer Help Desk / Web Support

us.puma.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Puma customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Puma's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Puma agent. This phone number is Puma's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-565-7862 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Puma first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Puma has 1 phone number. It's not always clear what is the best way to talk to Puma representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Puma. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Puma. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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