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How long does it take to process a refund for a returned item?

Asked 2 years ago
The processing time for a refund on a returned item from Puma can vary depending on several factors. Generally, once the returned item is received and inspected, Puma typically processes refunds within a few business days. However, the time it takes for the refunded amount to appear in the customer's account can depend on the method of payment used for the original purchase. For example, refunds to credit cards may take a little longer, often up to five to seven business days, while refunds to PayPal accounts may appear more quickly. It is important to note that the time frame can be influenced by the customer's bank or financial institution, which may have its own processing times. Customers are encouraged to keep an eye on their emails, as Puma may send notifications regarding the status of the return and refund process. For the most accurate and specific information regarding individual circumstances, it can be helpful to refer to the returns section of Puma's website, where detailed guidance is often provided.
Answered Jul 12th 2025

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