Primo Water Customer Service

Phone Number & Contact Info

Primo Water's Best Phone Number

866-429-7566
Toll-free·Calls Customer Service·Most popular Primo Water number
Q:

How do I talk to a live human at Primo Water?

A:Just wait on the line through the initial message
Q:

Does Primo Water offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Primo Water phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line through the initial message

What are the hours and when should I call?

Primo Water operates the call center for this 866-429-7566 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Primo Water phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Primo Water staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Primo Water is Friday. The most busy day to call is Monday, which averages 360% more phone calls by comparison. Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
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Quietest
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The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Primo Water

In summation, the best day to call Primo Water is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Primo Water number, but it is also the day with the shortest hold times.

Why Customers Call Primo Water

If you have time to do a bit of reading before you call Primo Water, we recommend you read over some of our problem-specific articles.

Where does Primo Water deliver to?

Primo Water offers delivery services to a wide range of locations, making it convenient for customers to have purified water delivered directly to their doorstep. We currently deliver to most residential and commercial addresses within the United States. Whether you live in a bustling city or a suburban neighborhood, our reliable delivery network ensures that you can enjoy the benefits of Primo Water without any hassle. To confirm if we can deliver to your specific address, simply enter your zip code on our website or contact our customer support team. We strive to cater to as many customers as possible, so you can trust Primo Water to conveniently deliver refreshing, high-quality water to your desired location.

What are the different types of water available from Primo Water?

Primo Water offers a range of water options to suit various preferences and needs. These include purified water, distilled water, alkaline water, and spring water. Purified water goes through a rigorous filtration process to remove impurities and ensure high-quality drinking water. Distilled water is created by a process of vaporization and condensation, effectively removing all impurities and minerals. Alkaline water has a higher pH level, providing potential health benefits such as better hydration and neutralization of acid in the body. Spring water is sourced from natural springs and is known for its refreshing taste and natural minerals. With these different types of water available, Primo Water ensures that everyone can find the perfect choice for their hydration needs.

How does Primo Water delivery work?

Primo Water delivery is a convenient and hassle-free way to ensure a steady supply of clean and refreshing water. Our delivery service operates on a subscription basis, allowing you to choose a suitable plan according to your drinking water needs. Once you sign up, our friendly and professional drivers will deliver your selected Primo Water products directly to your doorstep at regular intervals. We schedule the deliveries based on your preferences to ensure you never run out. Our drivers handle all the heavy lifting, making the process effortless for you. By providing flexible and reliable delivery service, Primo Water aims to simplify your life and keep you hydrated with our high-quality water solutions.

Top Primo Water customer service problems

Click the link above to get answers to just about any Primo Water customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Primo Water's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Primo Water agent. This phone number is Primo Water's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-429-7566 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Primo Water first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Primo Water has 1 phone number. It's not always clear what is the best way to talk to Primo Water representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Primo Water. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Primo Water. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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