A:Just wait on the line through the initial message.Our free phone can also navigate phone menus to get a live human at Primo Water for you.
Q:
Does Primo Water offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-9pm ET.The least busy day is Friday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Primo Water below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Primo Water phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line through the initial message
Below are some clips we've found from Primo Water's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Primo Water, inspiring how healthier lives with water your way.
Please choose from the following menu options."
Excerpt from a call with Primo Water
Thursday, August 29, 2024 5:00 PM
They may need the phone number on your account
"Thank you for calling Primo Brands, inspiring healthier lives with water your way.
Please choose from the following menu options.
Press one for English.
If you need assistance with home or office delivery, provided by Primo Brands, please press one.
If you are a retail Hello. Thank you for calling Primo Brands.
Bringing delicious, sustainable brands like Sparklets, Poland Springs, Saratoga, Crystal Springs, and Mountain Valley right to your door.
After your call, please stay on the line for a brief survey about your experience today with customer care.
For English, stay on the line.
We do not see an account associated with the phone number you are calling from."
Excerpt from a call with Primo Water
Tuesday, November 25, 2025 10:35 PM
What are the hours and when should I call?
Primo Water operates the call center for this 866-429-7566 phone number Mon-Fri 8am-9pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 114 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Primo Water at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Primo Water phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Primo Water staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Primo Water is Friday.The most busy day to call is Monday, which averages 40% more phone calls by comparison.Again, this is based on a sample of 114 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Primo Water is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Primo Water staffs the call center well on Friday.
Why Customers Call Primo Water
If you have time to do a bit of reading before you call Primo Water, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Primo Water customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Primo Water, and their purpose. Are any of these similar to the reason you are trying to call?
Request water pickup: "I just went outside and found the water bottles."
- From a call lasting 30m 21s , Nov 25, 2025 10:35 PM
Account information issues: "I think that my all my information is wrong because I can't the phone number that I'm putting in is not coming up as having an account."
- From a call lasting 10m 36s , Nov 24, 2025 3:39 PM
Bill payment inquiry: "I'd like to pay my bill now, pay that hundred and thirty five."
- From a call lasting 34m 58s , Nov 20, 2025 10:57 PM
Delivery and billing issues: "I still haven't received anything from you all."
- From a call lasting 42m 13s , Nov 7, 2025 11:11 PM
Water dispenser malfunction: "The water dispenser stopped working."
- From a call lasting 6m 41s , Oct 31, 2025 11:25 PM
Payment delay and delivery hold: "I owe you guys some money, and I've lost my credit card."
- From a call lasting 8m 50s , Oct 30, 2025 6:48 PM
Issue with water dispenser: "I'm having an issue with one of your water dispensers."
- From a call lasting 7m 31s , Oct 27, 2025 7:34 PM
Pickup of dispenser: "I was wondering when are they gonna come and pick up the dispenser."
- From a call lasting 70m 23s , Oct 23, 2025 11:34 PM
Cancel subscription and charges: "I'm trying to take my card off of the subscription, but it's not working."
- From a call lasting 17m 15s , Oct 21, 2025 9:38 PM
Information about why customers call Primo Water is extracted from issues that customers have reported to GetHuman.
This is Primo Water's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Primo Water agent. This phone number is Primo Water's best phone number because 40,037 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-429-7566 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Primo Water first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Primo Water has 1 phone number. It's not always clear what is the best way to talk to Primo Water representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Primo Water. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Primo Water. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.