What support services does Thames Water offer for elderly or disabled customers?

Thames Water is committed to providing support services for elderly and disabled customers to ensure they can access essential water and wastewater services comfortably and safely. One of the primary services offered is the Priority Services Register. This register allows individuals who may need extra help due to age, illness, or disabilities to receive tailored support. Customers on the register can benefit from services such as advance warnings of planned work, assistance during supply interruptions, and priority in emergencies. Additionally, Thames Water provides accessible communication methods for customers with disabilities. They offer services in a variety of formats, including large print and braille, to ensure that important information is available to everyone. Customers can also request water supply and billing arrangements that suit their specific needs. Furthermore, there is a dedicated customer care team trained to assist individuals requiring additional support. This team can provide guidance on available services and ensure that customers’ needs are met throughout their engagement with Thames Water. Thames Water also encourages customers to share feedback about their services, helping them to continuously improve and ensure accessibility for all. For further details about any specific services or to learn more about how to register for the Priority Services Register, it is advisable to visit the Thames Water website, where current contact information and additional resources can be found. This resource will help customers navigate available support services effectively.