What discounts or financial support options are available for customers?

At Thames Water, we understand the importance of affordable water services for our customers. We offer various discounts and financial support options to ensure accessibility and ease the burden on those in need. Our WaterSure scheme assists households with higher water consumption due to medical conditions or larger families, capping their bills regardless of usage. If you are on a low income, our Customer Assist program provides tailored payment plans and reduces charges based on your circumstances. Additionally, we have the Water Direct scheme which enables customers on benefits to pay their water bill directly through their benefits. We also have the social tariff called WaterHelp, providing a reduced rate to eligible customers. To explore these options and find out more about our financial assistance programs, please visit our website or contact our customer service team.