Thames Water Customer Service

Ways to contact Thames Water and solve common issues

Use Thames Water's Phone Number

Thames Water's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Thames Water

Contacting Thames Water customer support

Below you can compare and contrast the 6 ways to contact Thames Water by looking at which ones are the fastest and which ones other customers recommend the most for solving Thames Water customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Thames Water across the following channels: Phone, Web.

Phone number / contactWaitVotes
01793 366011
Customer Service
3 mins21
0845 9200 805
Customer Service
7 mins95
0845 9200 888
Customer Service
2 mins13
0800 980 8800
Customer Service
2 mins51
0800 714614
Customer Service
2 mins41
Online Help at
Customer Service
< 2 hrs111

Thames Water: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Thames Water.
Can I set up a direct debit for my water bill?
Yes, you can set up a direct debit for your water bill with Thames Water. Setting up a direct debit provides a convenient and hassle-free way to pay your water bill. It offers the flexibility to choose from different payment options, such as monthly, quarterly, or annual deductions. To initiate the process, simply visit the Thames Water website or contact their customer service team who will guide you through the necessary steps. Direct debit ensures your payments are made on time, helping you to avoid late fees and providing peace of mind. It also eliminates the need to remember to make manual payments each month, making it a convenient and reliable way to manage your water bill.
What payment methods does Thames Water accept?
Thames Water accepts various payment methods for customer convenience. You can choose to pay your water bill through direct debit, online payment, over the phone, or via the Thames Water app. Direct debit is a hassle-free option that automatically deducts the bill amount from your bank account on a regular basis. Online payment grants you the flexibility to log into your Thames Water account and pay securely using your debit or credit card. Alternatively, you can call the Thames Water helpline and make a payment over the phone. Lastly, the Thames Water app lets you pay your bill on the go, using your smartphone or tablet. With these multiple payment options, Thames Water ensures that customers can conveniently settle their bills without any hassle.
There's more!
Click below to show 1 more questions, answers, and complete guides to common Thames Water customer support problem.

Recent reasons customers contacted Thames Water:

I have asked my local authority for plans of my house showing the drainage systems but...
Rat infestation from sewer at ** Leghorn road London NW** *PN * Rats have broken throug...
Sorry today I've received a Thames Water bill by £ ***.**.So I paid that by online bank...
Hi my mother received an incredibly high water bill from you due to a meter reading tak...
I have two Thames Water accounts for two separate properties. I want to access both fro...
Moved into my flat on the *th of November **** and have still not received my bill *Ple...
Michelle Hearmon ** brunstock beck ladygrove Didcot ox***yg. Had a letter saying I owe...
i am about to get a meter and have a credit owing which i would like to receive . I und...
Dear Thames Water,**I would like my account to correctly reflect the current status...
I live in France Therefore your **** number isn't working *The Inland Revenue are makin...
I have had a chat with a team member. My property is vacant & I have provided a meter r...
I want to email Thames Water to tell them one tenant recently moved out and another mov...
I have moved to this new address in October ****.*I made Thames Water aware of this cha...
I moved in to a flat a few months ago and I am yet to see any bill.
Hi can the Watersure application form be emailed via the smartphone or does it have t...
More customer issues

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Does GetHuman work with Thames Water?

GetHuman does not work with Thames Water's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Thames Water at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Thames Water's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Thames Water at a Glance

Thames Water has no chat option
Thames Water has no customer email
Thames Water has 1 help forum
Thames Water has no twitter handle
Thames Water has no facebook page
Contact information overview

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