Premera Blue Cross Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Premera Blue Cross?
Q:
Does Premera Blue Cross offer 24 hour customer service?
A:Not at this number; hours here are 8am-5pm PST. The least busy day is Friday, and the most busy day is Monday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 89 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Premera Blue Cross below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Premera Blue Cross phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 or wait on the line
What are the hours and when should I call?
Premera Blue Cross operates the call center for this 800-722-1471 phone number 8am-5pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Premera Blue Cross call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Premera Blue Cross phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Premera Blue Cross staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Premera Blue Cross is Friday. The most busy day to call is Monday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Premera Blue Cross
In summation, the best day to call Premera Blue Cross is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Premera Blue Cross staffs the call center well on Friday.
Why Customers Call Premera Blue Cross
If you have time to do a bit of reading before you call Premera Blue Cross, we recommend you read over some of our problem-specific articles.
What is Premera Blue Cross?
Premera Blue Cross is a leading health insurance provider committed to providing comprehensive healthcare coverage to individuals and families. With a strong focus on enhancing the health and well-being of its members, Premera Blue Cross offers a wide range of insurance plans and programs designed to meet varying healthcare needs. They collaborate with a vast network of healthcare professionals and facilities, ensuring their members have access to quality care. Premera Blue Cross emphasizes preventive care, chronic disease management, and innovative health solutions to support healthier lifestyles for their members. With their customer-centric approach, extensive coverage, and commitment to affordable, reliable, and accessible healthcare, Premera Blue Cross is dedicated to improving the overall health and healthcare experience of its members.
What services does Premera Blue Cross offer?
Premera Blue Cross offers a comprehensive range of healthcare services to its members. We provide coverage for inpatient and outpatient hospital care, physician visits, prescription drugs, emergency services, and preventive care. Additionally, our network includes a wide selection of doctors, specialists, and hospitals to ensure access to quality healthcare.
We understand the importance of mental health, which is why we offer coverage for psychiatric services, counseling, and therapy. Our plans also include coverage for maternity care, immunizations, and preventive screenings.
To support your wellbeing, we provide access to wellness programs, online tools, and resources to help you manage your health. Our customer service team is available to answer your questions and assist you throughout your healthcare journey.
At Premera Blue Cross, we are dedicated to delivering high-quality healthcare services that prioritize the wellbeing of our members.
What health insurance plans are available through Premera Blue Cross?
Premera Blue Cross offers a comprehensive range of health insurance plans to meet diverse needs. Our plans include individual and family coverage, employer-sponsored group plans, as well as Medicare Advantage and Medicare supplement options for seniors. We understand that everyone's healthcare needs differ, which is why we have designed a variety of plans to provide flexibility and choice. Our individual and family plans range from basic to comprehensive, accommodating various budgets and coverage preferences. For employers, we offer a range of group plans tailored to meet the specific requirements of different businesses. Additionally, our Medicare Advantage and Medicare supplement plans ensure seniors receive the necessary healthcare benefits and support. At Premera Blue Cross, we aim to provide accessible and quality health insurance options for individuals, families, employers, and seniors.
Top Premera Blue Cross customer service problems
Click the link above to get answers to just about any Premera Blue Cross customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Premera Blue Cross Customer Service Contacts
There are of course other ways to contact Premera Blue Cross customer service besides the phone. Below we list the best ones, by medium.
Premera Blue Cross Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Premera Blue Cross will reply our your email.
Conclusion and closing notes
This is Premera Blue Cross's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Premera Blue Cross agent. This phone number is Premera Blue Cross's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-722-1471 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Premera Blue Cross first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Premera Blue Cross has 1 phone number. It's not always clear what is the best way to talk to Premera Blue Cross representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Premera Blue Cross. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Premera Blue Cross. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.