Premera Blue Cross Customer Service

Phone Number & Contact Info

Premera Blue Cross's Best Phone Number

800-722-1471
Toll-free·Calls Customer Service·Most popular Premera Blue Cross number
Q:

How do I talk to a live human at Premera Blue Cross?

A:Press 3 or wait on the line
Q:

Does Premera Blue Cross offer 24 hour customer service?

A:Not at this number; hours here are 8am-5pm PST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Premera Blue Cross phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 or wait on the line

What are the hours and when should I call?

Premera Blue Cross operates the call center for this 800-722-1471 phone number 8am-5pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Premera Blue Cross phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Premera Blue Cross staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Premera Blue Cross is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Premera Blue Cross

In summation, the best day to call Premera Blue Cross is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Premera Blue Cross staffs the call center well on Wednesday.

Why Customers Call Premera Blue Cross

If you have time to do a bit of reading before you call Premera Blue Cross, we recommend you read over some of our problem-specific articles.

What is Premera Blue Cross?

Premera Blue Cross is a leading health insurance provider committed to providing comprehensive healthcare coverage to individuals and families. With a strong focus on enhancing the health and well-being of its members, Premera Blue Cross offers a wide range of insurance plans and programs designed to meet varying healthcare needs. They collaborate with a vast network of healthcare professionals and facilities, ensuring their members have access to quality care. Premera Blue Cross emphasizes preventive care, chronic disease management, and innovative health solutions to support healthier lifestyles for their members. With their customer-centric approach, extensive coverage, and commitment to affordable, reliable, and accessible healthcare, Premera Blue Cross is dedicated to improving the overall health and healthcare experience of its members.

What services does Premera Blue Cross offer?

Premera Blue Cross offers a comprehensive range of healthcare services to its members. We provide coverage for inpatient and outpatient hospital care, physician visits, prescription drugs, emergency services, and preventive care. Additionally, our network includes a wide selection of doctors, specialists, and hospitals to ensure access to quality healthcare. We understand the importance of mental health, which is why we offer coverage for psychiatric services, counseling, and therapy. Our plans also include coverage for maternity care, immunizations, and preventive screenings. To support your wellbeing, we provide access to wellness programs, online tools, and resources to help you manage your health. Our customer service team is available to answer your questions and assist you throughout your healthcare journey. At Premera Blue Cross, we are dedicated to delivering high-quality healthcare services that prioritize the wellbeing of our members.

What health insurance plans are available through Premera Blue Cross?

Premera Blue Cross offers a comprehensive range of health insurance plans to meet diverse needs. Our plans include individual and family coverage, employer-sponsored group plans, as well as Medicare Advantage and Medicare supplement options for seniors. We understand that everyone's healthcare needs differ, which is why we have designed a variety of plans to provide flexibility and choice. Our individual and family plans range from basic to comprehensive, accommodating various budgets and coverage preferences. For employers, we offer a range of group plans tailored to meet the specific requirements of different businesses. Additionally, our Medicare Advantage and Medicare supplement plans ensure seniors receive the necessary healthcare benefits and support. At Premera Blue Cross, we aim to provide accessible and quality health insurance options for individuals, families, employers, and seniors.

Top Premera Blue Cross customer service problems

Click the link above to get answers to just about any Premera Blue Cross customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Premera Blue Cross Customer Service Contacts

There are of course other ways to contact Premera Blue Cross customer service besides the phone. Below we list the best ones, by medium.

Premera Blue Cross Customer Email Addresses

corrcustomerservice@premera.com - Customer Service
All Premera plan members can email customer service through the logged in area of premera.com 24 hours a day, every day of the year.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Premera Blue Cross will reply our your email.

Conclusion and closing notes

This is Premera Blue Cross's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Premera Blue Cross agent. This phone number is Premera Blue Cross's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-722-1471 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Premera Blue Cross first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Premera Blue Cross has 1 phone number. It's not always clear what is the best way to talk to Premera Blue Cross representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Premera Blue Cross. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Premera Blue Cross. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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