Does Pollo Tropical offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Monday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Pollo Tropical below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Pollo Tropical phone number to document the phone system.
Here is how our research team describes the way the Pollo Tropical phone system greets you: for customer service, please press 1. For catering, please press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Pollo Tropical's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Pollo Tropical guest services.
Please select from the following menu options.
If you are calling to take the Pollotropecal survey, please press one.
If you would like to speak with a customer care agent regarding a recent visit, please press two."
Excerpt from a call with Pollo Tropical
Saturday, March 23, 2024 3:17 PM
What are the hours and when should I call?
Pollo Tropical operates the call center for this 855-867-6556 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Pollo Tropical call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pollo Tropical phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pollo Tropical staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Pollo Tropical is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Pollo Tropical is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Pollo Tropical staffs the call center well on Monday.
Why Customers Call Pollo Tropical
Below is a sample of recent calls to Pollo Tropical, and their purpose. Are any of these similar to the reason you are trying to call?
Incorrect order received: "I placed an order for delivery through your app, but received incorrect items like a two liter chicken instead of key lime pie."
- From a call lasting 2m 47s , Mar 23, 2024 3:17 PM
Discussing Pollo Tropical location: "I want to talk about the one in."
- From a call lasting 2m 35s , Mar 5, 2024 3:22 AM
Need supervisor contact info: "My supervisor Ivory Robinson's contact information was not provided to me to complete my online courses for employment."
- From a call lasting 5m 17s , Feb 3, 2024 8:19 PM
Information about why customers call Pollo Tropical is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Pollo Tropical customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Pollo Tropical's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pollo Tropical agent. This phone number is Pollo Tropical's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-867-6556 include and other customer service issues. Rather than trying to call Pollo Tropical first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Pollo Tropical has 1 phone number. It's not always clear what is the best way to talk to Pollo Tropical representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Pollo Tropical. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pollo Tropical. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.