Philips Norelco Customer Service

Phone Number & Contact Info

Philips Norelco's Best Phone Number

800-243-3050
Toll-free·Calls Customer Service·Most popular Philips Norelco number
Q:

How do I talk to a live human at Philips Norelco?

A:Press 1 for English, then hold for a representative.
Q:

Does Philips Norelco offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Philips Norelco phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then hold for a representative.
Here is how our research team describes the way the Philips Norelco phone system greets you: Have your model number, serial number, and date of purchase ready, and hold for the next representative.
Below are some clips we've found from Philips Norelco's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hello. And welcome to Philips Norelco, home of the world's number one electric shaver. For English, press one. For Spanish, press two."
Excerpt from a call with Philips Norelco
Tuesday, January 9, 2024 6:32 PM

The first phone menu

"Hello. And welcome to Philips Norelco, home of the world number one electric shaver.
For English, press one.
For Spanish, press two."
Excerpt from a call with Philips Norelco
Tuesday, May 7, 2024 12:51 AM

What are the hours and when should I call?

Philips Norelco operates the call center for this 800-243-3050 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 165 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Philips Norelco phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Philips Norelco staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Philips Norelco is Sunday. The most busy day to call is Tuesday, which averages 457% more phone calls by comparison. Again, this is based on a sample of 165 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Philips Norelco

In summation, the best day to call Philips Norelco is Friday.

Why Customers Call Philips Norelco

If you have time to do a bit of reading before you call Philips Norelco, we recommend you read over some of our problem-specific articles.

Are the blades of Philips Norelco shavers replaceable?

Yes, the blades of Philips Norelco shavers are indeed replaceable. We understand that over time, the blades may wear out or become dull due to regular use. To ensure a consistently close and comfortable shave, we offer replacement blades that are specifically designed and compatible with our shavers. These replacement blades are easily detachable and can be replaced without any hassle. Simply remove the old blades and insert the new ones, and your shaver will be as good as new. This feature allows you to extend the lifespan of your Philips Norelco shaver, ensuring optimal performance and a smooth shaving experience for years to come.

What is the warranty period for Philips Norelco products?

The warranty period for Philips Norelco products varies by model. Generally, Norelco offers a standard warranty of 2 years from the date of purchase. However, some higher-end models may come with an extended warranty of up to 5 years. It is important to note that the warranty covers manufacturing defects and faulty workmanship, but not damage caused by misuse or normal wear and tear. To benefit from the warranty, customers should retain the original proof of purchase. In case of any issues, customers can reach out to Norelco's customer service team for assistance or visit their website for more information on product-specific warranty details.

Are Philips Norelco shavers suitable for sensitive skin?

Yes, Philips Norelco shavers are suitable for sensitive skin. We understand that individuals with sensitive skin require extra care during shaving to minimize irritation and discomfort. That's why our shavers are designed with advanced technology and features specifically tailored to address sensitive skin needs. Our shavers utilize gentle blades that glide smoothly across the skin, reducing the risk of irritation. They also incorporate innovative systems such as skin guards and comfort rings to protect sensitive areas and provide a close yet gentle shave. Additionally, we offer models specifically designed for sensitive skin, equipped with extra features like comfort settings and specialized attachments for a personalized shaving experience. With Philips Norelco shavers, you can achieve a high-quality shave without compromising on skin comfort.

Top Philips Norelco customer service problems

Click the link above to get answers to just about any Philips Norelco customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Philips Norelco, and their purpose. Are any of these similar to the reason you are trying to call?
In-store product inquiry: "I'm looking for a Norelco razor with triple header and two speeds, can you help me find it?"
- From a call lasting 1m 24s , Jun 5, 2024 4:39 PM
Product inquiry: "My husband is interested in one of your newest Norelco shavers, but he saw it on TV and believes it has five blades - can you tell me more about that?"
- From a call lasting 9m 38s , May 15, 2024 7:25 PM
TV technical issue: "My Philips TV won't go back to regular TV, it's showing TVX, can you transfer me to someone who knows about these televisions?"
- From a call lasting 2m 55s , May 7, 2024 12:51 AM
Ordering replacement charger: "I received the wrong charger for my shaver and need a replacement sent."
- From a call lasting 5m 38s , Apr 25, 2024 8:49 PM
Incorrect charger received: "I need a different charger because the one I received with a double pin adapter doesn't fit my shaver."
- From a call lasting 8m 38s , Apr 25, 2024 8:39 PM
Malfunctioning Norelco shaver: "I was calling about my Philips Norelco that I bought less than a year ago and it's not working, the light is flashing when I turn it on."
- From a call lasting 4m 28s , Apr 18, 2024 4:30 PM
Product stopped working: "My Philips Norelco shaver stopped working, it's just flashing and not charging."
- From a call lasting 7m 25s , Apr 18, 2024 4:18 PM
Unclear purpose: ""
- From a call lasting 2m 58s , Apr 11, 2024 4:23 PM
Ordering razor blades: "Hi. I need some help to order some razors."
- From a call lasting 9m 22s , Apr 2, 2024 9:48 PM
Inquiring about purchasing cleaning brushes: "Do you know the little brushes you use to clean them out? How do you get more of those?"
- From a call lasting 6m 17s , Mar 28, 2024 5:53 PM

More Philips Norelco Customer Service Contacts

There are of course other ways to contact Philips Norelco customer service besides the phone. Below we list the best ones, by medium.

Philips Norelco Customer Help Desk / Web Support

usa.philips.com - Customer Service
Click on the live chat button on the left of the screen.
As a last, sometimes only, resort- Philips Norelco customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Philips Norelco's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Philips Norelco agent. This phone number is Philips Norelco's best phone number because 2,760 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-243-3050 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Philips Norelco first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Philips Norelco has 1 phone number. It's not always clear what is the best way to talk to Philips Norelco representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Philips Norelco. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Philips Norelco. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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