Charles Schwab Customer Service

Phone Number & Contact Info

Charles Schwab's Best Phone Number

800-435-9050
Toll-free·Calls Current Client Customer Service·Most popular Charles Schwab number
Q:

How do I talk to a live human at Charles Schwab?

A:Press 8 and then #. Next say "Representative" (You will need to say "Representative" a couple of times).
Q:

Does Charles Schwab offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

Charles Schwab Customer Phone Numbers

Customer Service

800-435-4000
Toll-free · 24 hours, 7 days · Direct to a human · Key in the last 4 digits of your Social Security number. If you would like to open a new account, say "new account."

Customer Service

888-403-9000
Toll-free · Mon-Fri 4am-8pm, Sat-Sun 6am-7:30pm PST · Say "New Account." ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Charles Schwab phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 8 and then #. Next say "Representative" (You will need to say "Representative" a couple of times).
Here is how our research team describes the way the Charles Schwab phone system greets you: Please key in your account number, log-in ID number, or your Social Security number followed by the # key.
Below are some clips we've found from Charles Schwab's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Charles Schwab and Company. Please key in your account number, your login ID number, or your Social Security number followed by the pound key. If you're not a Schwab brokerage client, press eight. Followed by the pound key. Please key in your account number, your login ID number, or your social Security number followed by the pound key. If you're not a Schwab brokerage client, press eight followed by the pound key."
Excerpt from a call with Charles Schwab
Tuesday, January 2, 2024 2:25 AM

They may ask you to enter information with the dial pad

"Thank you for calling Charles Schwab and Company. Please key in your account number, your login ID number, or your Social Security number followed by the pound key.
If
To further identify yourself, please enter the last four digits of your Social Security number followed by the pound key."
Excerpt from a call with Charles Schwab
Tuesday, February 13, 2024 6:33 PM

What are the hours and when should I call?

Charles Schwab operates the call center for this 800-435-9050 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 187 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Charles Schwab phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Charles Schwab staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Charles Schwab is Sunday. The most busy day to call is Monday, which averages 291% more phone calls by comparison. Again, this is based on a sample of 187 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Charles Schwab

In summation, the best day to call Charles Schwab is Wednesday.

Why Customers Call Charles Schwab

If you have time to do a bit of reading before you call Charles Schwab, we recommend you read over some of our problem-specific articles.

How Do I Open an Account with Charles Schwab?

Opening a new Charles Schwab account can be completed in a few simple steps online. Whether it is a checking, retirement, estate or brokerage account, or you want to open a managed or automated portfolio, Charles Schwab has services that will fit your financial needs, and it's easy to get started.

How Do I Close My Account with Charles Schwab?

Whether you are closing your Charles Schwab account because you need the funds or you are moving it to another firm, it is easy to start the process. You can call Charles Schwab customer support, use the firm's online human chat program or visit a branch location and request a form to close your account or move it.

How Do I Recover a Hacked Charles Schwab Account?

If you find your Charles Schwab account has been hacked, you need to take immediate steps to recover it and prevent loss. Contact Charles Schwab customer support right away, and go online to reset your password and recover your account. Once you've reset your account, add security features as added protection, change the passwords on your email and bank accounts, and monitor your investment account closely.

Top Charles Schwab customer service problems

Click the link above to get answers to just about any Charles Schwab customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Charles Schwab, and their purpose. Are any of these similar to the reason you are trying to call?
Question about account margin: "I'm wondering if something changed regarding the margin account on my 401k."
- From a call lasting 14m , May 16, 2024 2:51 PM
Tax refund assistance: "I would like to ask you to review my case because you retained that taxes, and I am not a USA citizen."
- From a call lasting 18m 50s , Apr 22, 2024 7:19 PM
Account assistance request: "I have a problem with the taxes, so I already talked with chat support and they recommend me to call you for further assistance."
- From a call lasting 9m 15s , Apr 22, 2024 7:09 PM
Call back request: "I'll give you a callback."
- From a call lasting 2m 27s , Apr 22, 2024 6:56 AM
Account verification needed: "I've been depositing money since two days ago, and now my account number is Social Security ID show up."
- From a call lasting 10m 16s , Mar 22, 2024 8:41 AM
Request for missing tax information: "I never even got a ten ninety nine from the IRS since I've requested one, so can you help me with information on my holdings as far as any tax information goes?"
- From a call lasting 10m 6s , Mar 15, 2024 2:46 PM
Money transfer inquiry: "I need to transfer five hundred dollars into my checking account."
- From a call lasting 9m 52s , Mar 13, 2024 9:00 PM
Requesting 1099-R for 2021: "Yeah. Well, I just need to get a copy of my ten ninety nine r for twenty twenty one."
- From a call lasting 8m 50s , Feb 28, 2024 3:38 PM
Stolen debit card assistance: "My debit card was stolen and I need help with verifying my identity without access to my phone."
- From a call lasting 12m 49s , Feb 27, 2024 7:45 PM
Debit card activation: "I'm trying to activate my debit card."
- From a call lasting 5m 34s , Feb 19, 2024 2:48 PM

More Charles Schwab Customer Service Contacts

There are of course other ways to contact Charles Schwab customer service besides the phone. Below we list the best ones, by medium.

Charles Schwab Customer Service Live Chat

schwab.com - Customer Service
Fill out the form for online chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Charles Schwab provides this option.

Charles Schwab Customer Help Desk / Web Support

schwab.com - Customer Service
Online customer service support
schwab.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Charles Schwab customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Charles Schwab's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Charles Schwab agent. This phone number is Charles Schwab's best phone number because 4,140 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-435-9050 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Charles Schwab first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Charles Schwab has 3 phone numbers. It's not always clear what is the best way to talk to Charles Schwab representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Charles Schwab. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Charles Schwab. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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