A:Must choose an option 1-2.Our free phone can also navigate phone menus to get a live human at LifeLock for you.
Q:
Does LifeLock offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for LifeLock below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this LifeLock phone number to document the phone system.
Here is how our research team describes the way the LifeLock phone system greets you: If you already have identity theft protection, press 1. For new enrollment, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2.
Below are some clips we've found from LifeLock's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Your call may be recorded for monitoring and training purposes.
Welcome to LifeLock customer support. If you're calling in regard to a recent dark web notification, this does not necessarily mean your data has been misused this stage.
When we detect your information on the dark web, we notify you.
You do not need to talk to an agent unless you have been informed that your exposed personal information been used to commit identity theft, we can't erase your information from the dark web.
But you can find information on how to take action to protect your exposed data by visiting us at norton dot com slash starqueb.
Again, that's Norton dot com forward slash dark web.
If you already have identity theft protection, press one.
For the new enrollment department, press two."
Excerpt from a call with LifeLock
Monday, January 29, 2024 6:27 PM
They may ask for information for security purposes
"Would you like to proceed?
For security purposes, I need to collect some information to locate and access your account."
Excerpt from a call with LifeLock
Sunday, March 10, 2024 2:21 AM
They may need the phone number on your account
"In order to help you, I'll need a moment to try to locate your account based on the phone number you are calling from."
Excerpt from a call with LifeLock
Sunday, March 10, 2024 2:21 AM
They may ask your reason for calling (instead of a menu)
"Your call may be recorded for monitoring and training purposes.
Welcome to LifeLock customer support.
Your call today may be recorded to help us improve our service.
Now let's get you the help you need if you already have identity theft protection.
Press one. For the new enrollment department, press two.
In a few words, could you let me know how I can help you today?"
Excerpt from a call with LifeLock
Sunday, February 25, 2024 8:27 PM
They may ask you to enter information with the dial pad
"To start, please speak or enter your four digit year of birth using your keypad."
Excerpt from a call with LifeLock
Sunday, March 10, 2024 2:21 AM
They may ask you to say or enter information
"Thank you.
Providing the last four digits of your Social Security number is a safe and secure way for us to identify you.
Please say or enter the last four digits of your Social Security number."
Excerpt from a call with LifeLock
Sunday, March 10, 2024 2:32 AM
The first phone menu
"Your call may be recorded for monitoring and training purposes.
Welcome to LifeLock customer support.
Your call today may be recorded to help us improve our service.
Now let's get you the help you need. If you already have identity theft protection, press one.
For the new enrollment department, press two."
Excerpt from a call with LifeLock
Monday, March 11, 2024 7:20 PM
What are the hours and when should I call?
LifeLock operates the call center for this 800-543-3562 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 489 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the LifeLock call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LifeLock phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LifeLock staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LifeLock is Sunday.The most busy day to call is Tuesday, which averages 227% more phone calls by comparison.Again, this is based on a sample of 489 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
I've been thinking it's time to enroll in an identity program to ensure my identity is not stolen or compromised. At the very least, if someone gets my information I want to know so that I can take the appropriate action. I keep hearing horror stories from friends and co-workers, and it seems like now is the right time to act. Before signing up for any service though, I decided to call and ask some questions. I like to do this with any subscription that I sign up for because I want to ensure that I'm getting the most for my money.
Lifelock probably has a lot of customers and therefore receives a healthy amount of phone calls. Given that people probably call the most when their information is compromised, it's probably a steady stream of support. Therefore, it would have been understandable if there was a bit of a wait to talk to someone, but it really wasn't too bad at all.
When you first call, a voice answers and says, "Welcome to LifeLock customer support. If you already have identity theft protection, press 1. To talk to someone in our enrollment department, press 2." I chose option 2 since it fits what I needed, and then the voice stated, "Enrollment in our services is easy. It takes just a few minutes. To enroll in Norton LifeLock or to learn more about it, press 1. If you are already a member and calling about your current service, press 2. Please have your credit or debit card ready. If you are not a member and calling about a suspicious email you received press 3."
I pressed 2 again and was told to remain on the line to talk about their services. Within just a few minutes I was connected to Gary who was helpful and clear about my options. By the end of the call, I knew what levels of protection they offered and what would be suitable for my own personal level of security.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call LifeLock
If you have time to do a bit of reading before you call LifeLock, we recommend you read over some of our problem-specific articles.
LifeLock is a leading identity theft protection company that offers comprehensive services to safeguard individuals' personal information. With an emphasis on proactive protection, LifeLock provides various services to detect, notify, and resolve identity theft issues. Their advanced technology constantly monitors credit applications, file sharing networks, and public records for any suspicious activity. LifeLock also offers credit monitoring, which analyzes credit reports and alerts users of any unauthorized changes or suspicious activity. In case of identity theft, LifeLock's team of experts works diligently to resolve the issue and restore the affected individual's identity. Moreover, LifeLock provides reimbursement for certain expenses incurred during the identity restoration process. With its range of services, LifeLock aims to provide peace of mind and protect individuals' identities from potential threats.
Yes, LifeLock does offer credit monitoring services. They provide comprehensive credit monitoring to safeguard and protect your personal information. With LifeLock's credit monitoring services, you receive alerts for potential fraudulent activity, changes to your credit reports, and unauthorized inquiries. They regularly monitor your credit files and notify you of any suspicious or unauthorized activities, helping you detect and respond to potential identity theft promptly. Additionally, LifeLock offers access to your credit scores and reports from major credit bureaus, allowing you to review your credit health and address any discrepancies. Their credit monitoring services provide peace of mind and help you stay fully aware of your credit status at all times.
LifeLock employs a multi-layered approach to safeguard your personal information. Firstly, they employ advanced technology and proprietary algorithms to monitor a vast network of data points, including financial accounts, credit applications, and public records, to detect any suspicious activity or potential identity theft. They also offer credit monitoring services, regularly checking your credit reports and alerting you of any changes or unauthorized access. Additionally, LifeLock provides a secure VPN (Virtual Private Network) for your online activities, encrypting your data and protecting it from hackers. In the unfortunate event of identity theft, their dedicated Identity Restoration Specialists will guide you through the recovery process, working with law enforcement agencies and credit bureaus on your behalf. With LifeLock, you can have peace of mind knowing that your personal information is constantly monitored and protected.
Click the link above to get answers to just about any LifeLock customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to LifeLock, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about renewal price: "I got a notice that my hacked credit card needed to be updated, and I wondered what my premium was for the year."
- From a call lasting 10m 59s , Dec 9, 2024 8:55 PM
Password reset issues: "I have been trying to reset my password for an hour."
- From a call lasting 32m 35s , Dec 2, 2024 6:34 PM
Code verification issue: "I'm having trouble receiving a code."
- From a call lasting 1m 43s , Nov 8, 2024 1:54 PM
Inquiry about credit activity: "The other day, I was standing in line at Walmart and I get this call It says there's activity on my credit report."
- From a call lasting 13m 18s , Nov 2, 2024 1:31 AM
Account assistance request: "I'm having an issue with my LifeLock account and need some help."
- From a call lasting 2m 5s , Oct 29, 2024 2:05 PM
Social Security issue: "My Social Security number has been found on the dark web."
- From a call lasting 2m 52s , Oct 16, 2024 3:59 PM
Information about why customers call LifeLock is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- LifeLock customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is LifeLock's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LifeLock agent. This phone number is LifeLock's best phone number because 12,750 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-543-3562 include Account access, My account's been hacked, Cancel service, I need to speak to customer se, My accounts aren't available and other customer service issues. Rather than trying to call LifeLock first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, LifeLock has 1 phone number. It's not always clear what is the best way to talk to LifeLock representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LifeLock. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LifeLock. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
