Philips Norelco Customer FAQ

It sounds like the head may be damaged or not properly aligned. Ensure that you're inserting the head correctly according to the user manual. If the head continues to fall out, it may need to be replaced. Check for any visible damage to the head or the shaver itself. If there's no visible damage but the issue persists, consider replacing the head with a compatible spare part.

To replace the blades in your Philips Norelco 2400 shaver, first ensure the shaver is turned off and unplugged. Open the shaving head by pressing the release buttons on the sides. Remove the old blades and place the new blades in the holder, ensuring they are seated properly. Once in place, close the shaving head until it clicks. Regularly replacing blades helps maintain optimal performance, so refer to the manual for specific instructions on replacement intervals.

We understand your concern regarding the Philips OneBlade and the issue with the heads. It’s important to ensure you’re using the product correctly and maintaining it as per the guidelines. If you believe the product is defective, please check the warranty information as it may cover your situation. There’s a link to the most up-to-date contact information right here on this page for any specific concerns or support you may need.

To release the blades from your Philips Norelco razor, locate the release button or mechanism, typically found on the top or side of the head. Press or slide this button to detach the blade assembly from the handle. Once released, you can clean or replace the blades as needed. Always refer to the user manual for specific instructions pertaining to your razor model.

We're really sorry to hear about your husband's situation. Changing the blades on a Philips Norelco shaver is usually simple and straightforward. The procedure includes removing the blade unit, replacing it with a new one, and then reassembling the shaver. Some models have a release button that you can push to remove the shaving unit. You can then replace it with a new one. However, without a specific model number, it's difficult to guide you on the exact blades needed and the method for replacement. Typically, the model number is situated on the back or bottom of the shaver. It would be better if you could try and find this information for specific guidance.