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Pep Boys Customer Service

Phone Number & Contact Info

Pep Boys's Best Phone Number

800-737-2697
Toll-free·Calls Customer Service·Most popular Pep Boys number
Q:

How do I talk to a live human at Pep Boys?

A:Press 1 for English, then press 3. Next, you must choose an option 1-8.
Q:

Does Pep Boys offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-11pm, Sat-Sun 8am-8pm EST. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Pep Boys phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then press 3. Next, you must choose an option 1-8.
Here is how our research team describes the way the Pep Boys phone system greets you: To find a location, press 1. For customer service, press 3.
Below are some clips we've found from Pep Boys's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Pep Boys, For English, please press one.
For Spanish, please press two."
Excerpt from a call with Pep Boys
Monday, January 22, 2024 7:28 PM

What are the hours and when should I call?

Pep Boys operates the call center for this 800-737-2697 phone number Mon-Fri 7am-11pm, Sat-Sun 8am-8pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 313 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pep Boys phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pep Boys staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Pep Boys is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 313 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Pep Boys

In summation, the best day to call Pep Boys is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Pep Boys staffs the call center well on Friday.

Why Customers Call Pep Boys

If you have time to do a bit of reading before you call Pep Boys, we recommend you read over some of our problem-specific articles.

Is there a warranty on Pep Boys' services and products?

Yes, Pep Boys offers a warranty on both their services and products. The length of the warranty can vary depending on the specific service or product. However, all services and parts are guaranteed for a minimum of 90 days or 4,000 miles, whichever comes first. This warranty covers any defects in workmanship or materials and ensures that if any issues arise, Pep Boys will take responsibility to rectify them. However, it is important to note that the warranty does not cover damage resulting from accidents, misuse, or normal wear and tear. Customers can have peace of mind knowing that Pep Boys stands behind their services and products, providing reliable warranties for customer satisfaction.

What services does Pep Boys offer?

Pep Boys offers a comprehensive range of automotive services to meet your vehicle's needs. We are a one-stop-shop for all your car care requirements. Our services include routine maintenance, such as oil changes, tire rotations, and brake inspections, to ensure optimal performance. We also provide expert diagnostics and repairs for various systems, including engines, transmissions, and electrical components. Our certified technicians can handle complex repairs, from suspension and steering to air conditioning and exhaust systems. Additionally, Pep Boys offers tire services, such as alignments, rotations, and installation. We also provide a wide selection of high-quality tires from trusted brands. With our commitment to superior customer service and highly-trained technicians, Pep Boys is the go-to destination for all your automotive needs.

What brands of tires are available at Pep Boys?

Pep Boys offers a wide selection of top tire brands to fit various vehicle models and budgets. Our comprehensive tire inventory includes leading brands such as Michelin, Goodyear, Bridgestone, Continental, Pirelli, Firestone, and more. These renowned tire manufacturers have established a reputation for producing reliable, high-quality tires designed to enhance performance, safety, and durability. In addition to these trusted brands, Pep Boys also provides its private label tire brand, Definity, offering exceptional value and dependable performance. With our wide range of tire brands, customers can find the perfect fit for their vehicle, driving preferences, and budget at Pep Boys, ensuring a smooth and secure ride for all.

Top Pep Boys customer service problems

Click the link above to get answers to just about any Pep Boys customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Pep Boys Customer Service Contacts

There are of course other ways to contact Pep Boys customer service besides the phone. Below we list the best ones, by medium.

Pep Boys Customer Email Addresses

contactus@pepboys.com - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Pep Boys will reply our your email.

Pep Boys Customer Help Desk / Web Support

pepboys.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Pep Boys customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Pep Boys's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pep Boys agent. This phone number is Pep Boys's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-737-2697 include and other customer service issues. Rather than trying to call Pep Boys first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Pep Boys has 1 phone number. It's not always clear what is the best way to talk to Pep Boys representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Pep Boys. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pep Boys. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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