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Pep Boys Customer FAQ

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What is Pep Boys's Phone Number?

The question we are asked most often is about how to talk to Pep Boys customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Pep Boys Customer Questions

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Services Offered

What services does Pep Boys offer?

Pep Boys provides a wide array of services for vehicle owners, including repair and maintenance, tire installations,...
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Do Pep Boys provide oil change services?

Pep Boys does provide oil change services that include oil and filter replacement. Customers can select from various oil types...
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Do Pep Boys provide roadside assistance?

Pep Boys does not offer standalone roadside assistance. Their main focus is on auto parts and repair services. However, they do...
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What types of maintenance services does Pep Boys provide?

Pep Boys provides a wide variety of maintenance services essential for vehicle care, including oil changes, tire services,...
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Does Pep Boys offer any services for fleet vehicles?

Pep Boys does provide specialized services for fleet vehicles, including maintenance, repairs, tire services, and battery...
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Scheduling and Appointments

Can I schedule an appointment online?

Customers can easily book appointments online through the Pep Boys website by visiting the service section to find available...
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Can I order specific auto parts to be delivered to my local Pep Boys store?

Pep Boys allows customers to order specific auto parts online for delivery to a local store. Through their website, customers...
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Products and Brands

What brands of tires are available at Pep Boys?

Pep Boys offers a wide variety of tire brands, including Michelin, Goodyear, and Bridgestone, as well as Cooper, Firestone, and...
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Can I purchase auto parts online?

Yes, auto parts can be bought online from Pep Boys, which has a wide selection available. Customers can search by vehicle...
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What types of automotive batteries are available at Pep Boys?

At Pep Boys, customers can find a diverse array of automotive batteries, including traditional lead-acid, AGM, and even some...
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Payment and Discounts

Do Pep Boys offer any discounts or promotions?

Pep Boys routinely offers a variety of discounts and promotions on auto parts, tires, and services, including seasonal deals...
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What are the accepted payment methods at Pep Boys?

Pep Boys accepts various payment methods, including major credit and debit cards, cash for in-store purchases, and financing...
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Returns and Warranties

Is there a warranty on Pep Boys' services and products?

Pep Boys provides warranties on various products and services, including auto parts for defects and labor on repairs for a set...
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Can I return an item purchased from Pep Boys?

Pep Boys generally permits returns within a specific period, usually around 30 days, as long as items are in original condition...
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What is the warranty policy for auto parts purchased from Pep Boys?

Pep Boys generally provides a limited warranty on auto parts, covering defects in materials and craftsmanship for varying...
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Pep Boys issues reported to GetHuman
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